Hampton Inn Atlanta-North Druid Hills

DO NOT stay here - you are better off sleeping in your car!!! They force you to prepay for the room if you book on the Hilton website, then they charge you again when you check in. THEN the nightmare begins: You have to place a million calls to their customer service only to get shuffled around over & over, and never get refunded from being double-charged. Hotel is NASTY! Not up to Hilton or Hampton Inn standards. DO NOT stay here!!!!

The staff was pleasant and polite. The service was poor. No daily cleanup. Asked for towels and did not receive in a timely manner. When returning to hotel at night had to ask for them again. Hotel in disrepair. Furniture old and scratched up. Bathroom toilet rusty inside, faucet old and eroding on vanity sink. Tub porcelain rusted and worn away. Rusted over hinges on bathroom door and door seemed as though it had water damage since it and the baseboard were bubbled over. Floor was not the cleanest looking and bathroom furniture old and decaying. Not even sure if linen had been changed before our stay. Furniture in the lobby worn and the vinyl had worn off. Paint/wallpaper peeling from the wall. No guid on the phone as to how to contact front desk or outside services. On the way in one night the outside door would not connect with anybody's key card and someone had to finally come with apologies to let us in. Although we recognize that the hotel was having some work done on it, being as the hotel is run on a daily monetary basis, it should not get to the point where repairs and remodel are obviously and absolutely necessary looking to your guests. The hotel should be maintained on a regular basis and not allow itself to get to that point, especially with the name Hilton attached to it. This is highly unacceptable. Over several personal experiences, it has been noted that the Hampton Hotels seem to be on a downhill slide. Our family is ending our business with you. We wish you well. Do Better.

Most of the rooms on our floor were were under renovation. Our initial room was run down with peeling paint, wallpaper, and missing tiles. The hallway light went out. We eventually requested a different room due to construction dust in the air. The second room was fine until the fire alarm went off at 12:30 am. The pool and gym were closed.

Room #1: smoke detector had been ripped out of the wall with loose wires extending. The staff didn’t seem to care but finally moved me to another room. Room #2: I found blood in the bathtub. Congealed blood in the tub. Yes. Really. Staff didn’t care. After complaining to no avail, I left 15 minutes later. The hotel billed my credit card anyway. Hilton corporate f-i-n-a-l-l-y refunded the charge about 6 weeks later.

Deja was super helpful at check-in as I arrived earlier than the advertised check-in time. She was able to assist me with an early check-in and I am super grateful for her help! It allowed me to set up for my remote work from the room instead of working from the common living/breakfast area next to the lobby. The first room I was assigned to, the A/C stopped working. It was working when I checked in so I called the Front Desk an hour or two later to ask if someone could check on it. Maintenance promptly stopped by and determined the unit needed to be replaced. He assisted me in coordinating a new room/new keys with the Front Desk. He even checked the new room to ensure the A/C was working. The second rooms A/C worked perfectly. The outdoor pool area was closed/locked up. Not sure why. Hotel is in walking distance two a few good restaurant options, bar, gas station and Walgreens pharmacy.