Guest User
February 7, 2025
This hotel is not cost-effective. Many rooms face the street. Although there are two layers of windows, there is still obvious noise. In addition, they have changed their names several times in the past year. The latest name is Czech Inn Hotel, which feels very low-end. The management team is also changing, and the management is relatively chaotic. I booked 7 days on Ctrip last March. After checking in, I wanted to check out one day in advance because of changes in the itinerary. They refused to agree. Ctrip’s intervention was useless. The tax is non-refundable and cannot be changed.
In addition, this time, because I was worried that the prepayment could not be invoiced at the front desk, I specifically chose to pay the deposit when booking and pay at the front desk when checking in. As a result, when I checked in, they said that I had already paid and could not pay again, nor could I issue an invoice. After communicating many times and asking Ctrip to intervene, the problem was finally solved after a few days. Next time I go to Brno, I don’t plan to stay here.
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