Smugglers Hotel

Location & Accessibility: Centrally located near the harbor, Brixham Theatre, shops, and restaurants; within walking distance of the Southwest Coastal Path.

Lovely welcome by staff. Facilities are pretty poor, the door takes a good push for latch to go down, no signal on TV , WiFi password not given and 4G is very poor here. Nearly empty tiny shower and shampoo tubes. Light above mirror in bathroom not working, dirty mirror and vast amounts of mould in grouting in shower. Bed was very clean and comfy. So not all bad. One major thing …the door at bottom of stairs leading to the rooms opens outwards and unwittingly when leaving the rooms we opened door catching a member of staff waiting on. There is no way of seeing if anyone is passing or stood the other side of this door as you open it which is not great.sadly things got worse when the shower was a dribble of water and sink wash was the only option. When bringing up these issues the owners response was “ water pressure is not always great, given 10 minutes it comes out hard and hot” I was just lost for words… perhaps iinformation of this should be passed on to guests?! My friend in a separate room had similar problem however with the bath, and the TV and the WiFi. The owner did not offer any explanation why these facilities were not in working order … there was no fire plan poster on the door.. to which his response was oh it must have fell off… nothing more … breakfast we were informed after asking for a menu that there is no menu it is a cooked breakfast or granola … however no hashbrowns or black pudding are offered. I am amazed at the owners response to the issues we bought to their attention. This establishment has got a lot of improvement needed to warrant the price they are charging

The public areas of the hotel were pleasant and the staff helpful. Location was fine (Brixham is only small and easy to walk round). Breakfast was ok although a very limited menu of only two options; the tea was weak and tasteless. My single room was very small and in dire need of redecoration and upgrading. Very tired and cheap looking furniture and bathroom fittings. No toiletries provided. No information for visitors. No emergency information on display. The owners seem to be running the place on a shoestring. Overpriced for what it was.