SicillyUK
August 11, 2022
My family and I stayed in this hotel early August for one night in two classic suites. Unfortunately the hotel turned the air-conditioning off at 1am for a number of hours, whilst the temperature was 38c in Brive. The temperatures in the rooms were unbearable and it was not possible to sleep. The duty night manager visited our room to investigate the air conditioning issue and confirmed it had been turned off, however the hotel manager disputed the problem existed in the morning when we checked out. The front desk staff were bureaucratic (as mentioned in previous reviews) and rude, and basically accused us of lying about the air-conditioning problem (however I have video evidence which has been submitted to the agent I made the booking with to request a refund). Hotel location is good and the rooms decor is basic but clean, however I strongly recommend that you stay elsewhere - turning the air-conditioning off at night for cost cutting reasons in extreme heat is irresponsible. If you do decide to stay here I suggest you pay attention to the air-conditioning at night to make sure it does not get turned off, or bring a fan with you!