Lodge at Bristol

The check in process was shockingly bad Long queues First key was for a room already occupied Next key would not open replacement room Took 3 attempts to finally get in, in total took approximately 1 hour from arriving at the hotel to finally getting into a room

This hotel is a smaller hotel building linked to the Aztec main hotel over the road. You check in at the Aztec, this took a while I was probably waiting about 10mins to check in, initially I was told I could not check in early so I had to go and wait in my car. On entry to the Lodge it seemed clean and tidy in the main areas, the room itself was decorated nicely with good tea and coffee, hair dryer, TV etc. the bed was comfortable and shower was definitely the best thing about the hotel, super powerful. The main let down for this hotel is how noisy everything is, I could hear every door close in the vicinity of my room especially the bedroom doors being big and heavy, I could hear a baby crying in a neighbouring room, I could hear the person shower upstairs with the water making lots of noise from my room. I stay in a lot of hotels with work and personal travel, and this was probably the least sound-proofed room I have ever stayed in. It's a real shame because the rest of the hotel was nice and for only around £40 for the night I stayed I hate to complain. But unfortunately due to this I would not stay again.

The Night potter wasn't helpful. Didn't give proper directions to get to the room. We arrived by 8 pm but the room wasn't ready which was okay as the lady receptionist was nice. She advised us the night potter would make up our room. We arrived later and check in with him. He just gave us the keys, didn't tell us where the room was. We proceed to wonder around trying to find our room. So we asked him on the way, he said take a left at the door and it is just there. And that he had told me earlier. I felt it was my mistake and apologised. When i asked my wife she said he did jot twll us where the room was in the first place. I let it go and proceed to the door and took a left as he told me and we reached a first floor and still couldn't find it. So we went back to the reception with our luggage to tell him that we couldn't find the room. He then said you got to go out of the main door , cross the road and go to the building to the left which isn't what he told us the first time too.my 7 year old son felt that the receptionist was a bit rude and wasn't interested in helping. He could have clearly told us that we had to exit the building and get into the road in the first place. This is not what you expect after travelling 7 hours. Nice property but would not recommend due to the service received. The Morning reception/manager was great very helpful as he had to cut 2 new keys as the 1st ones were made just for 1 night though we booked a 2 night stay.

Xmas break WOW!!!!!! ABSOLUTELY FABULOUS!!!!! Can’t recommend enough. Great room,Lovley bathroom,tea/coffee making facilities,free cookies,milk machine in corridor & a water one too!!! Fridge in room too,gym,swimming pool & spa ,restaurant,bar,meeting rooms,big car park.

The room was of a good size. Very clean. Very quiet. Free parking a bonus