The Regency, Clifton Bristol

Well, this was an odd stay. Check in was confusing; apparently we should have received a text message and email with codes to access the hotel and room. The lady at the reception desk was able to provide us with the codes but this process was a bit of palaver and involved having my phone’s text message inbox scrutinised, which I have to admit made me feel a little uncomfortable. When we arrived in the room the toilet had been dismantled; the lid of the cistern was on the floor and the cistern itself was empty. When my friend went downstairs to enquire about this it transpired that a handyman had already been called (Mike, who was absolutely fantastic and fixed the problem quickly and with a smile) but it would have been better to have been told about the issue at check in. The room itself was comfortable and mainly clean, other than a few stains on the carpet which weren’t a deal-breaker. Coffee and tea making facilities in the room were a bonus. We chose the hotel over others at a similar price point because it advertised breakfast included in the price; it looks like they have stopped providing this service however, and again we were only told this when we enquired. All in all, the OYO idea (self check in with a minimum of faff) could work, but it needs to be executed with much more care and attention to detail than it currently is at the Regency to be worth the £116 we paid for the night.

No lift. No food provided. The location is a bit far from temple mead station but close to the university. The room is small and quite old.

I found the staff to be very helpful and pleasant I would be happy to stay their again

The first thing I really appreciate is the friendliness of the staff. They offer help even though you have not ask! Very considerate. They offer grab and go breakfast which has many items: Yogurt, apple/banana, muffin, energy bar and drink! They also have a little drinking bar that you can serve yourself! So I add some marks on amenities part. Yet there are something you can take a reference if you book: I live in shared bathroom and the washroom was too public as the window is open and I have no idea how to close it. The shared bathroom room type only have small window unlike other room types.

We had trouble before check-in as they phoned at 4:30pm to say the twin room was cancelled. After much argument they gave us 2 singles. The rooms were dirty and smelt damp. Breakfast was non existent. Would not recommend.

Great location and it could work as a budget hotel but there were NO STAFF literally - you call a number but they dont always answer. Door codes dont work. Very frustrating. I got in but i met two travellers who couldnt access their room.