A Mercure in name, but nearer to a Travelodge in standard, but without the poached eggs... The hotel has definitely gone downhill since we last stayed. The air conditioning was broken, so it was too hot at night, even with the fan provided. Only one lift worked. The mattress had had it and was very saggy in the middle, AND the chef had run out of vinegar, and apparently couldn’t cook a poached egg without it! My wife offered to show him how, but the poor young man waiting was a bit scared of the chef to pass on my wife’s offer. Also, the bar shut by 10pm on a Friday and Saturday night. Bizarre. Despite checking our reservation on the phone the day before we arrived, when we checked in, the somewhat harassed receptionist told us that we would only be staying there for 2 nights instead of 3, as the hotel had been requisitioned at less than 24 hours notice as a quarantine hotel. We were transferred to The Grand for our final night. Yes, we were offered an upgrade and half our money back, but it just went to highlight the gulf in class between the two hotels. The Grand was great, and what we would expect from a Mercure! Air Conditioning worked, great breakfast, bar open, firm mattress, less harrassed staff. Will definitely stay there next time we stay in Bristol, and sadly not at the Mercure Bristol Brigstow Hotel.