Home2 Suites by Hilton Bristol

Love this hotel! The staff is very helpful. Rooms are very large because they are suites. Always relaxing and quiet

If i could give zero stats I would. I had a reservation along with my confirmation number. I had just got back from a long day and night on duty and got to the hotel. I went to check in and was told my room was given away and the hotel was overbooked. At this point it was 3am and everywhere else in a 1 hour radius was booked solid. When I asked the front desk what I should do or where i could say I was told it wasn't the hotels issue and it was up to me to figure out. I ended up having to drive through the night back to home tired and sore. There is NO reason my room should have been given away and worse yet given the callus treatment I was given. I'm a Army Veteran who made all the necessary arrangements for my travel way in advance to ensure some comfort after a long day for myself and my wife and instead was treated like trash. Well done Hilton!

The hot water in the shower did not stay hot very long, the pillows were very uncomfortable, meaning they were worn out. The pool / hot tub was in the hotel next door. The gentleman that checked me in told me to park in the parking garage below without telling me that you have to pay $25 to park under there found that out when I was leaving. I would not have parked in the garage, knowing that you had to pay. Overall I’d give it a 4/10 it was very clean.

Our stay at this property was excellent. The beds are comfy the rooms are spacious. My kids loved the salt water pool. The staff were courteous, helpful and friendly. By far one of the best stays we’ve had.

Not pleasant check-in Check in was a nightmare because a staff member added persons to the room and the charge was higher than I booked. It cost me time to call your office and then get it straightened out. After a long day, it was very disturbing. Also, the hotel was listed without taxes unlike European that includes all fees. Very annoying service from your company this time. Hilton actually had a lower price. The hotel was very hood however.