Tru by Hilton West Bristol TN

Clean and quiet room with comfy bed and nice shower. Friendly staff at check out and at breakfast. Breakfast was good with enough to offer variety. However, skip the pancake machine as you get a little pancake and it is SLOOOWWW. Would def stay here again.

We really enjoyed our stay at Tru in Bristol! The staff were super friendly, the hotel was spotless, and breakfast was a great way to start the day. Everything felt modern, bright, and welcoming. The only downside was a clanking sound in the walls at night, not constant, but enough to be annoying if you’re a light sleeper. Other than that, it was a great stay, and we’d happily come back again.

This hotel is very clean and very convenient to I 81. Staff are very nice. Pets are allowed........however they charge a fee of $75. This fee is called a Reservation fee. I would have thought that if they collected such a fee that it would be like a deposit and you wouid get it back Subject to no damage being performed. I emailed the Hotel 2 days ago questioning the fee but no response yet. Make sure you check on fees for pets.

Stopped at this almost brand new Tru on the TN/VA state line overnight for a rest stop. Very nice property right off I-81, very clean, comfortable room, good breakfast. Caleb, at the front desk, gets an attaboy for juggling a hotel full of guests when their IT system went out right at crunch time. He walked people to their rooms and used a master key to get them in. Multiple food options are right down the road at The Pinnacle "new town center" shopping center complex. It is so new, our navigation software had a location on the other side of town for some reason. Don't get fooled. Small pet friendly with no fee.....ask don't assume. IYKYK.