Novotel Hotels in Brisbane

We originally booked into the Novotel on a premium king room rate paying $319 to include breakfast. This was booked incorrectly due to some glitch in their booking system - which meant I couldn’t stay there at the time I wanted to and I was given a credit to use at another time. We used this credit last night and when checking in we were told we could park downstairs. No mention anywhere of cost. We went to our room and upon showering at around 11:30 - our shower was blocked and wouldn’t drain. We had to call front desk and at midnight nearly had to change rooms so we could shower. Came down in the mornign to have our buffet breakfast that we paid for - and we’re told that we weren’t on the list and couldn’t have breakfast without paying again. Off to reception and point out that not only did we actually already pay for breakfast in our original booking but pointed out that we have paid $319 for our room and right now on the website you can pay $310 for the same room WITH breakfast included. The manager Teresa was extremely unhelpful and told us that there’s nothing to be done about it. We would have to just wait to talk to reservation team in an hour. We decided to check out and leave. Still nothing mentioned about parking and yet when I go to exit the car park I was asked to pay $25 to validate parking! Absolutely unacceptable service. We should have been comped breakfast straight away as ANY one can see we clearly paid a rate that matches breakfast and it’s not OUR fault that Novotel lost track of it and didn’t book the follow up room properly. I travel for work multiple times a month and I will never recommend a Novotel again for either business or personal use.

Travelling to BNE every 15 days and I used to stay in the CDB, even when attending some conferences in BCEC. Due to a last minute booking, I ended-up at the Novotel few months ago, and this place is officially my new HOME when in town. Clean and tidy very modern quiet rooms, 100m walk from exhibitions halls (thanks to a shortcut at the back), with a 24/7 accessible parking (you can get in and out easily), this place is super convenient. You are just next door to all what Southbank has to offer and a short walk distance (or scooter ride) to the CDB (pedestrian bridge over the river) Staff are young and efficient, smiling all day. ACCOR Motto btw. Last but no least, you stay far from the noisy students/backpackers nightlife + trains / highway of downtown. After all, even if you are in Bris-Vegas, you came here for a rest!