Pullman Brisbane King George Square
Latest booking 12 hrs ago
This was definitely not value for money. For the price paid the service was unacceptable. We arrived at 2am in the morning with my elderly mother, not one staff member helped with our bags either out of our car or up to our room! When we entered our room the tea/coffee facilities had not been cleaned from the previous guest nor refilled. When dining at the restaurant the waitress wrote down our order incorrectly, they came out with octopus instead of gnocchi and asked me if I'd be happy to eat the octopus instead. I declined, then my mother and I dined at completely different times, with not so much as an apology. Before arriving our flight from Indonesia was delayed on the tarmac so I got on the ”live chat” on the hotels direct website to advise them. The live chat worker told me she couldn't inform the front desk of my late arrival and instead I would need to call the hotel....how ridiculous. I would never recommend this hotel to anyone. We moved after three nights to a similarly located hotel for almost half the price and had one of the best hotels stay ever. Don't waste your money here, it is 3 star at best!
Excellent
86 Reviews