Brignall Hotels with Bars

Always driven past this hotel en route to Scotland thinking how lovely it would be to stay there. Well how wrong could we were. Arrived at 6 pm on a Saturday evening as expected by hotel arrival time arranged. We had booked the last room which was a classic twin room no 21. No one at reception, waited about 5 to 20 minutes then had to go and ask someone who was putting glasses away in the bar . She came and booked us in and was a very pleasant lady . Got to our room and thought of this seems quite nice. Bathroom dated, sink had slight damage mark with a sticky yellow stain which I started to clean showed it could have been cleaned quite easily . The pull cord to switch light on didn't even have a handle on it was just the cord. Duvets so thin it might as well been a sheet and pillows not much better. Mattress to be fair, not too bad. We had booked a table for evening meal so popped to the bar and found 3 couples waiting to be served and we waited again for about 20 mins only to be told by the same lady that had booked us in that the bar lad was on his break. No she did come back to serve us all and the lad came back too so drinks were served. Food very disappointed to pay £17.95 for so called beer battered fish and chips with the smallest pot of mushy peas and tartare sauce. The whole meal was awful and when asked if ok I decided not to to say yes and explained how bad it was and most of the fish was left as it was tasteless soggy batter and quite cold chips and peas. Once again the same nice lady said oh dear and just took plates away. I also said if I hadn't paid cash up front I would have refused to pay. No response so we left chuckling away to ourselves and just couldn't believe how bad things were. Now we realise it's an old building and when you arrive it is lovely on the outside. Unfortunately for us the last room in the hotel was substandard and for £124 we paid we felt robbed . Even when we left there was someone at reception but no acknowledgement of our stay or goodbye was uttered. Needless to say we won't be returning.Im sure that won't bother the owners but hey ho you live and learn. We did laugh as it reminded us of Acorn Antiques and Fawlty Towers. No offence intended towards the staff as they all seemed to be doing multiple jobs and when you got their attention they were mostly pleasant. Must try harder comes to mind Positive note Parking ok.