Blok-74

So we booked the superior room when booking we were asked if we wanted a king bed or two singles we selected king once we arrived there were two twin beds they said they would correct this but didn’t come until midday the next day also the shower was freezing cold , there was mould in the room and dust everywhere the coffee machine was leaking the cups the cups hadn’t been cleaned and the fridge was warm this is not what we expected from paying extra for an upgraded room I would dread to think what the cheaper rooms looked like

High hopes but this feel quite short in a number of ways. From the photos the room looked lovely and this did match up. However it did become apparent that aesthetics have been prioritised over other aspects. The pub/club opposite was still incredibly noisy at 2am (on a Tuesday) with the windows doing nothing to muffle the noise. There was fast food rubbish found next to one of the beds from a previous occupant, and this was quite a large wrapper that would have been difficult to miss during cleaning. Communication around bed preference was not good at all, I had specifically asked for a king (and have the evidence of this in my booking details) yet on arrival twin beds were set up. When I raised this with the company, there was no offer of rectifying this, instead I was told more than once that this had been the request. To add insult to injury, our neighbours in the room next door invited some friends to their room and it seemed they were having their own party at 3am with shouting, giggling and loud music and more than 5 in the one room. We knocked on the door in the end to request some quiet as, with the club outside, we were completely surrounded by noise. One small plus point that, once we managed to get to sleep, the bed (albeit the twin I hadn’t requested) was very comfortable.

The only positive about this hotel was the location, right on the sea front. Other than that, this has genuinely been the most shocking experience I’ve ever had staying at a hotel. On our first night we had bed bugs, we woke up to bites all up our legs, we then found a live one crawling across the duvet. We complained to the hotel and they moved us rooms. Later that same night after being out all day we found more bed bugs in the new room. They were literally crawling all over the pillows and duvet, the rooms were infested. In addition to this the rooms are fairly small but have got lots of amenities in them. Everything was dirty however, crumbs and other debris under the bed. Marks and stains on both the mattress and duvet. Paint work peeling and everything was just a little rough around the edges. We have received bad customer support from this hotel, they have still yet to fully rectify our expenses from staying with them and have not replied to emails for days. Very serious bed bug issue at this hotel that needs looking into from environmental health.

Dark doorway down a quiet (Middle) street no problem with code access to the front and room door (although someone tried to access our room half an hour later! – he had the wrong hotel and had just followed the last guests in the from door – security warning!) Compact room and bathroom were clean enough, toilet could have been cleaned a bit better (some traces of previous guest!) Facilities all worked, for a low cost, room in a great location for the night - It worked! Laundry in bags outside the room doors, seemed cleaning was always in progress. Late night revellers could be heard but take an eye mask and earplugs...I’d book again.

Location, AWFUL! Looks so run down and the noise is ridiculous. Atmosphere, I have no comment! The rooms, where do I start?! Had a 'small double' it was not a small double! It was big enough for one and a single bed. Cells in Bedford HMP are bigger than the room I had. When called the Blok74 reception all I got told was that the room I booked was recommended for a single person! But yet sells On sites as a small double and I they knew it was two of us checking in. It was booked months before. Even booked an extra night before we went due to the trains being stressful on the Sunday. And was still not told when I booked this over the phone direct with them. The bed was against the window so only one person could get out of it. The bed, well! We arrived to find the sheets filthy. And that is an understatement. Photos will show you clearly what we had on arrival. It was horrendous. Stained duvet cover, stained mattress protector, long hair all over the sheets. Broken cabinet next to the bed which had the odd knife and fork. A coffee machine that definitely had not been descaled or cleaned in months, possibly never! Then to find the kettle was broken and had never clearly been descaled or cleaned. Then to the walldrobe..or not! Not a single place to hang your clothes up. Not even a hanger! Their excuse was a metal rack on the wall..with no hangers or hooks! Then to the bathroom... I have no words! The pictures that we had of this and the room are nothing like the room we had. Pictures tell it all. There was no hot water Sunday or Monday morning when leaving. I felt dirty from the whole stay. I have never and I really do mean this, NEVER stayed in a hotel like this in my life. 44yrs of it. It is like a slum. Brighton we live and have been going for years. But that now unfortunately has ended the desire to go back. We cancelled our may holiday due to this experience. The carpets were filthy, there was not even a fire alarm anywhere if there was to be a fire on the top floor, in this case we were in room 10 right at the top but not a single alarm or instructions if anything was to go wrong. When approaching them all we had was attitude. What do we want them to do then because she could not accept the fact it was a dump! Then when they was to come and change the bedding, the supervisor was apparently horrified. Not at any point was we offered a refund, only asked if they could find us elsewhere and we agreed but had no call back. Never again will I stay in Brighton. It is a shame but seriously this place has really gone down hill. I feel tired, stressed and needy another break thanks to this horrendous experience.

Perfect for an overnight stay for work. Room was comfortable and loved the decor.

Location great. Easy access. Not worth the money they ask. Smell of urine in stairwell. No hot water for shower in morning. Shower head coming off wall. Thick dust on bathroom towel rail. Stained carpet. Has potential, but clearly not checked for consistent level of quality. Disappointed

The service from Jaqi and Michelle. They messaged us personally to see how we were getting on, that was lovely. A very convenient place to stay!

Room was spotless, comfy bed, love the theme they have for each room. Excellent customer service. Perfect for couple nights anytime. Thank you very much.