Hotel Victoria

Guests laud the friendly staff, spacious rooms, and convenient location near shops and transportation. They also appreciate the varied, quality breakfast. However, some mention the need for more amenities.

We were allocated a room in the old part of the hotel which was old fashioned & tired but clean. The beds were comfortable & we requested extra pillows which we received. Tea/coffee making facilities, 1 socket at dresser & more sockets under the bed side lockers, tiny inroom safe which was lockable with a key, told you it was old fashioned, flatscreen tv. Wifi initially poor but did improve. No air con but a fan was available. Ample hanging & shelving space. Soap bar at basin & soap dispenser in the shower which was surrounded by a plastic shower curtain. Decent water pressure. Hairdryer. Breakfast consisted of cereal, boiled eggs, various breads & rolls, hams & cheeses, fruit, good coffee machines. Dinner was independent from the hotel. The food was fine. The worst thing was the really sloooooow service with the 3-course meal taking over 2½ hours, not the fault of the 2 hardworking waitresses, please note, more staff required. Staff were friendly & the owner was open to a bit of banter. Tiny slow lift & steps from pavement into hotel make handling luggage difficult, no porterage. Exit hotel right for Post Office, shops & restaurants. Exit hotel left for trains including the Glacier Express. We were on a Riveria group tour consisting of 50 people on a ½ board basis.

The Hotel was very clean and the rooms very comfy & warm, the staff very friendly & helpful, especially Stacey who severed our meals & helped at the bar. This hotel is just across the road from the train station which is a link hub for your travels around Switzerland.