Valtur Cristallo Ski Resort, Dependance Cristallino

A wonderful resort for a family holiday over Easter. Everything was great, from the convenient ski room and shuttle bus into town, the spacious rooms, excellent buffet breakfast and dinner and the evening entertainment. Nice pool and spa. Special mention for the amazing mini club! Compliments to Jessica and her team, our children had so much fun and cried when we had to leave. I would highly recommend this resort for a family ski holiday :)

Terrible service, waiters was simply afraid to come and serve us and the staff in general didten understand us at all, no one here knows English. When we asked for wine because we where a big group, the gave us one bottle and then switched the winecard out for a card with double the price on the same bottles.

Like any larger hotel there is a combination of good and not so good. Overall however I'm left with a positive enough impression. Having read previous reviews I was a little concerned about being too hot but this wasn't a problem. Transfers to the lift and town were reliable and the drivers very helpful. Most staff were happy and pleasant. A special mention to the cleaning staff, all of whom were very warm and cheerful and the room cleanliness was excellent. We enjoyed the pool facilities (swim hats not compulsory but would recommend bringing your own towels from the room unless you want to spend €5 pp). Buffet breakfast was plentiful with an excellent selection. Horror of horrors in Italy however: the coffee was instant which given it came from a large machine, you wouldn't expect. No opportunity to order fresh coffee, though. Dinner was equally good although as we travelled through Crystal, we seemed to be relegated to the back room away from the main buffet. Everywhere we went we were asked if we were Crystal travellers which would equate to meaning (almost) social lepers (!). Being to pay for towels, etc at the spa, relegated to separate rooms when eating and with fewer 'extras'. This rather chafed, come the second day. We received wine with dinner every night (1 while bottle per table) but this will not be provided next season, we overheard. Cervinia is beautiful, friendly, well serviced and fabulous for serious snow chasers and families with a smattering of lively places for apres. Definitely visit the resort but research your hotel well.

High quality hotel with great facilities (amazing pool). Staff were very friendly and helpful throughout our stay. Buffet dinner provided with half board offered plenty of choice each evening and the desserts were AMAZING! Drawbacks were: 1) the long walk from our room in the satellite building to dinner/ reception 2) Constant door slamming and loud conversations in the hallway that disturbed us during the night 3) Shower went cold after 6pm, clearly hot water couldn't keep up with demand.

Sadly our least enjoyable family ski holiday to date. Stayed in a spacious 4 star room but standard was more like 3 star. Broken curtain rail, scruffy dented cupboards with holes in them, dirty dusty floor on check-in. Broken phone with exposed wires hanging out of the wall, maintenance not able to fix it, heated bathroom towel rail never worked, safe battery worn out and had to be fixed, no shower gel provided on check in, only flimsy paper cups for coffee with kettle, no QR code or manual given to us for hotel services until we asked. As others have said boiling hot rooms so windows open 24/7. Smoke from staff smoking below our room and constant noise from them chatting below. Michael Buble Christmas album was played on a loop most days from 12pm until 11pm! Ski hire guys in Rossignol concession were really lovely and helpful - our favourite in the hotel. As others have said, heating in ski lockers for 4 star guests didn’t work. A temporarily broken sign up but maintenance staff said they have been broken since they took it over from Club Med and still waiting to be fixed. Staff were all polite but we got bored of constantly being asked to show our wristbands and or told to pay €20 for four of us all to use pool towels. €20 for four of us to have pool slippers, €20 to all book our ski passes via hotel etc etc…… not exactly a four star experience! We never used the pool as a result. We really didn’t want to pay an extra €600 for the New Year’s Eve buffet and wanted to go out instead but it could not be canceled . It was also not explained clearly that this only covered the usual buffet set up and two free glasses of Prosecco. We had been led to believe from an earlier but confusing notice posted by the hotel that there were oysters and champagne but when we went to the room for this to be served we were turned away and told this was only for 5 star guests who had paid a supplement! We had also not been told upon booking that no drinks were included during our stay All alcohol and soft drinks but even €2.50 for each bottle of filtered tap water at dinner or €5 bottle of mineral water, which added up during our stay. The hotel, as other guests have noticed, also had a drainage problem and smelled of sewage on the four star side of the hotel in the main corridor and along first floor rooms. They also were repainting the corridor during what must be the busiest week of the year! Like others, we also found the music during the daily hotel tea very loud and couldn’t really hang out and chat. Pros The buffet food was generally quite good and chefs and waiters all helpful. The ski slope / town shuttle service is good. There is a handy ski carpet next to the hotel which was open most but not all days. Staff are polite and friendly. The main part of the hotel (the bar area) is smart and had money spent on it and definitely feels more like a 4 star level. To their credit, after relaying our issues with the room / the buffet etc and the

Enjoyed our stay here. We were four star and to wear a stupid bracelet to identify us !! Room was good - not too hot. Heating only on in morning and from 5pm to 9.30pm each day. Could have better storage but had enough shelves for things. Good choice of food and you actually got a half bottle of wine per person each night. Waiters were superb. Our gripe was the rubbish WiFi in our room. Despite asking a few times they never fixed it. And logging in to WiFi each time is completely unnecessary. Entertainment was good. They have an excellent singer and a 40 minute show each night including a magician. Shuttle buses ran regularly and rarely had to wait. Boot room good but driers still not working. Drinks at bar pricey but London levels. No cash - card only. Beware they reserve a 700 euro deposit on your credit card for drinks and extras - no way of avoiding it !