Intourist Hotel

At the initial stage of check-in everything went well, we rented the cheapest room for two (Twin C), since we needed to spend a day in the city somewhere. For its price, the room is quite normal, there were no problems with it, the main thing is that there were no insects) We checked in on 07/13/2023 at 18:00, at registration no one said that check-out was at 12:00 (although the administrator later said that we were lying and they told us, allegedly she was sitting nearby and heard, although she was naturally not nearby)))) No one said that you are from 18:00 to 12, and you pay as for a whole day. As a result, at 15:00 the next day (07/14) we are asked to go down to the reception, where a woman (apparently the administrator) in a rude manner, with a nasty intonation, asks "Young people, what time did you check in?" Well, we say that at six in the evening, to which we are told "You were supposed to leave at 12", we replied that we did not know, that no one warned us, since on the receipt (to which the payment check is attached) it was written in black and white: 07/13/2023 (18) - 07/14/2023 (18). And for us it was logical that since we paid for a day, we would live there for a day. Thus, in a rude manner, we were asked to move out, no one apologized, and they shifted the blame onto us, allegedly we deliberately ignored them, although we were NOT warned. It's a pity, of course, neither they nor we can prove this. As a result, we checked out three hours early, were unable to take a shower before the train, got caught in the rain and basically found ourselves on the street, although we were not at all prepared for this. This lady completely ruined the attitude towards this hotel (although everything was fine at the beginning), and if they had asked us politely, apologized, and not said "we warned you, you did not hear", then we would have calmly moved out and would not even have written this review. The most surprising thing is that in the official document (receipt) the time is from 18 to 18, to which they told us "this is how the program writes", and what difference does it make to us what is wrong with your program? According to the law, we had the right to stay until the paid hour, it is a pity that no one cares and no one wanted to resolve this issue peacefully. I recommend the employer to have a conversation with the employee who allows such communication with guests (and even though we took the cheapest room), this is the only case that slightly spoiled the impression of the city and the country as a whole. Unfortunately, they did not ask the employee's name.

The worst service and room - I have never encountered in my life. The receptionist was an extremely rude older woman, we let it slide, it happens to everyone, we thought. We went into the room and were shocked by the horror. All the bedding was in holes, dirty. The bathroom is from the prehistoric period. There is only one outlet in the room and it doesn't work!!! We had to ask our neighbors to charge it. The mattresses are getting dirty. The entire floor is in dust, lots of stains, as if the room had never been cleaned. They gave us an old pillow and 2 sheets instead of a blanket.

Хамский персонал. Уборщица грубит и запихивает в номер при попытке замечаний на соседей. «Быстро зашел в свой номер». Охранник на замечание о скорости лифтов начал хамить и говорит «а это мои проблемы, а что я сделаю?» Я все понимаю, но это неадекватно что все хамят. По номерам проблем нет, единственное что ремонт из «говна и палок» и прохладно, зимой около 18 градусов. Короче, едьте на свой страх и риск, но никто не отменяет возможности быть «посланным»

Уже не первый раз останавливаемся( с Германии) с детьми и нам нравится 👍 чистенько ,хорошое месторасположение, приветливый персонал...................................................................

Жила 10 дней в номере сингл А.Было чисто,тихо,комфортно.Обслуживающий персонал очень отзывчивый,помогал решать все вопросы мгновенно,а это дорогого стоит.Очень удобное расположение гостиницы,прекрасный вид из окон номера.Установлены кондиционеры.Цена оооооочень приемлемая. Особое спасибо горничной 7-го этажа по имени Лилия.На стойке регистрации с трудом узнала её имя.Почему бы не заказать бейджики всем работникам отеля и не делать секрет из имён работников. А вообще всему обслуживающему персоналу большое спасибо за добросовестную работу.