Novotel London Brentford

Swimming pool is good. The room was alright and the wall was dirty and the curtains had a hole, didn’t like the smell.

Check in was terrible had me sat there for a long time. I was sat there from 12.45 I no checking isn’t till 2 but I didn’t get my room till 2.35 other people was just walking in and getting checked in I asked they said they forgot about me when I was sat right infront of them

It's a nice hotel very modern, Decent Breakfast and Evening Menu is also good. Rooms are very spacious and excellently fitted out. My only complaint is The Reception area is abit chaotic i've stayed here 3 times now and I've been frustrated with the amount of time i've had to wait to get checked in. It's too long. They need to have more staff available as far as i can see.

As expected by the brand, the faculties were upscale and modern. The room was comfortable and mostly clean (coffee stain on the carpet). It was quiet (superior queen) at end of hallway, facing toward interior courtyard. Did not eat breakfast. However, the staff was condescendingly friendly throughout the stay, except for one person at the very end (after we had checked out). Also, finding the hotel was a nightmare. Even with GPS we missed the entrance three times (once we ended up on the M4 and it took us 24 minutes to return). When mentioned to the staff, we were told -with a smile- that no one had ever had problems finding the place (except for us, apparently). The big problem is lack of signage to find parallel access road (see photo of alleyway parallel to main road; we missed that entrance several times) Underground parking (15£ per day) was mostly convenient, but access door to hotel smelled of urine. Lastly: I booked an executive room and was DOWNGRADED by the hotel. Then I was told -with a smile- that Trip.com had sent them a wrong reservation request/voucher; i was told to see with them (ie. MY problem, not theirs).

Nice hotel. Spa wasn't great!

Good hotel. Service can be a bit better. Be careful giving your credit card information as they may charge you extra nights without your knowledge.  Check your statementsat, at the time their system was double charging for nightly fees. However, hotel is nice breakfast is excellent.  about one hour to Central London via city transport.