Berghotel Biberkopf

In December, we viewed this hotel for our wedding reception. The hotel manager at the time seemed very competent and immediately understood what was important to us. Shortly thereafter, we received a fair offer, which we accepted. The exclusivity of the hotel was paramount for our celebration. He wanted to open the hotel for us a week before its official summer opening date. At the next meeting to coordinate the menu, we learned by chance that there was a new hotel manager. She was completely ignorant of all the arrangements and agreements, was poorly prepared, and denied the previously agreed terms. After we had jointly worked out a somewhat acceptable alternative for our celebration at the Biberkopf during our on-site meeting in February (necessarily with some compromises on our part), we waited in vain for the promised offer. No response, for days. No reply to follow-up inquiries, no way to reach the lady on the phone. Radio silence for over two weeks. Then the devastating email!!! (We weren't even worth a phone call to the Pfefferkorn Group) that they wouldn't be opening the following summer and therefore couldn't host our wedding. There was no apology, no accommodation, no alternative. So, three months before our planned wedding, to which all guests had already been invited and all the trades booked, we were left with nothing. To date, we have received no response to our email inquiry about what we should do now, what would happen to the cancellation fees for the trades already booked and paid for, neither from the hotel manager nor from the Pfefferkorn management. A truly disgrace for a 4* hotel with supposedly 5* service. It should also be mentioned that the hotel advertises its immense experience with weddings on its website. After inquiring about their experience, we were told that we were the first wedding guests. They also had no information about the advertised photos (all fake). PS: Our outrage is shared by several hoteliers in the Arlberg and Bregenzerwald, as well as restaurateurs and hotel/restaurant critics.

If you read this review, please avoid the hotel! The motto is more show than substance. The manager exploits employees, makes them work 14 days in a row, and considers it normal. The colleagues in this hotel only speak English, which is probably also the reason why only foreign employees work there for low wages. Austrians and Germans would not put up with this. Please avoid the hotel if you do not want to support this!