Guest User
April 22, 2023
Wrong room type w/o view, even though one was reservede by phone! St Sylwester dinner not reserved despite preceeding 3 emails to enquire reserve and confirm. The sparkling water bottle, provided on the dinner table w/o request, was later charged at €5+, despite dinner costing €85 per person and wine some €35. Cold room walls especially not able to lean head and watch TV, even with pillow behind. Radiators not working. Hotel provided electric heater! TV being turned on and controlled by remote in neighbouring room, had to unplug, could not turn it off. Dining room staff w/o any knowledge of wines offered, even unable to read wine cart. Dining staff used bare hands to swipe breadcrumbs to prepare table for next guest. Sauna booked 3 weeks in advance was overbooked on the reserved day and was unavailable, the reception staff refused to adequately address the issue. Cleaning and dining staff, appear to be "guest workers" ie. cheap labor from Eastern Europe..... After midnight on Jan 1st, lakefront nearby was crowded with foreigners, guest workers, who cannot afford to celebrate NY Eve indoors. DON'T GO TO THIS HOTEL, unless you don't mind a series of disappointment.