Brea Hotels with Gym

We held our annual company meeting at the Brea Embassy Suites. Although it is not a full blown vacation resort, it met our needs well. We did notice that they have cleaned the place up a lot since last time we were there. Due to the closeness to Anaheim, we had a group event for our team at the Angles Baseball Game. The Angels won! Everybody loved that surprise event. There are many restaurants in walking distance and world class dining a short drive away, Brea Chop House comes to mind. Shopping at the Brea Mall and the Mall food court were very convenient. We will most likely choose the Brea Embassy Suites again next year.

Very good hotel, but the breakfast is too Western, the kids are not used to it, the kitchen is fully equipped, great

Thanks for your quick response thru the Tripadvisor platform. Back to the response, what you talked about is NOT what the “color“ of the Complaint. It’s not related to how many messages you left, it’s not related “over charge”, and for sure it’s not related “you feel we fell short”. “Our complaint doesn’t come out from the billing concerns. It’s related to hotel group’s image and reputation, sense of services, communication skills, and those behaviors have touched the Code of Conduct of the hotel group.” The so called “apology” mentions about “not clearly explaining the discount” which is not the fact, they are just excuses you have made for yourselves. Furthermore, the so called “apology” doesn’t address your very bad attitude which was really rude behaviors that I have ever seen from an assistant of GM and Sales Director from a hotel, please recall your performance during our checking out. There is no acceptable apology from you, instead, the inadvertently indescribable feedback and comments, unspeakable sarcasm and irony let us suffer more hurt than we stay in the Hotel. “We can do whatever you guys think it will take to make … go away” –this is comes from the Regional Director of Operations-/Hardage Hospitality Executive Team’s instruction. But I’ve seen the official web site of Chase Suite Hotel regarding to the Mission-How we treat our guests is our highest priority at Chase Suite Hotels and we believe this accountability for guest satisfaction extends well beyond your stay. My e-mail open 7X24 and as always will response accordingly. One more thing…, Be kind, and be a kind person.