Find the Cheap Braunstone Town Hotels

Our had booked three rooms for a family get together. The staff were all efficient, helpful and friendly. The bathrooms were looking a little ragged and in need of updating. The hotel was full and busy and tended to be noisy. We had two disturbed nights from noise in the corridors. I thought the hotel could do more to promote courtesy among guests. Such as better signage - you are now entering a quiet zone no noise in corridors. The posters on the walls were not obvious. The pool and spa were closed for repair and we were not informed of this prior to our travel.

I stayed at the Marriott for business and was there for 3 nights. It was the first time I’d stayed there and on arrival the reception was pretty basic with very little information shared about the hotel. It set the tone for my stay: The room was ok but tired. There was no soap in the bathroom and there were hairs on the floor. That said it was vey quiet and the bed was very comfortable My keycard wasn’t enabled for the executive lounge which was part of the package with the room I had paid for. This was an oversight on the unwelcoming arrival. I’d asked for the room to be cleaned each day. This happened the first two days and on the third it didn’t. I had no clean glasses or water in the room which then led me to get passed to and fro from reception to the bar until someone was prepared to give me a clean glass and a bottle of water. The restaurant was busy and they were understaffed. My food arrived before my drink and when it did arrive the glass had a large crack all the way round. It would have been nice to not have to wait 20 mins for a drink too. The wifi in the hotel, including the executive lounge, was very poor and the phone reception was so bad I had to sit in my car to make calls. Not acceptable for a hotel offering business services. I spoke with the duty manger the morning I left to provide feedback as I didn’t want to just leave without saying anything (I’d tried to speak to reception about a couple of the issues while I was there but was given no help). The lady I met was nice and did apologise and she took my email and said she would speak to the manager and come back to me. 3 full days later and not a word which doesn’t give me confidence for their customer service and things improving for future stays. On a positive note the bar and restaurant staff (except the lady on the restaurant reception) were very polite and helpful despite being run off their feet. A big shout out for Lenka too in the Executive lounge. She was the best ambassador for the hotel by far. I am in Leicester once a month now with a new job and despite the Marriott being the closest hotel, I won’t be staying there next time after my experience and their seeming lack of interest in my experience as a customer.

Friendly staff, very helpful when bathroom sink plug got stuck. Turned off heating in one wing of hotel on my first day and it took all night to warm up - outside was about 2*C.The most uncomfortable bed! Very lumpy pillows and saggy memory foam mattress. Breakfast was ok, nothing spectacular. Ate in the hotel one evening, very overrated. Chewiest fillet steak ever had- I regret not sending it back. Room was lovely with fabulous view over the park, original feature shutters at window were stunning. So a mixed review! The hotel and the surroundings are stunning but small attention to details like the mattress and pillows could have made this stay of 3 nights outstanding.

Only one towel was available not the most hygiene of rooms. Location is great

Trip.com generated two bookings at once and had to pay double for one room without ever getting my money back. Shame on you Trip.com saying it’s my fault and basically lying and keeping my money

Fantastic staff. So helpful and pleasant. Room is comfortable and has the usual things in it. Breakfast is good. The hospital is a 10 min walk and the centre about 20mins. Not much around the hotel unless you walk into the city. Cheaper to book a room on booking.com than directly at reception. The staff really make this place a lovely hotel to stop in.

We were travelling as a band, group of 6. Had travelled from Glasgow to Nottingham the previous day to play a gig, then onto Leicester and London. The owner had phoned the previous day to inform us that there was a problem with one of the rooms, seemed very polite and apologetic and would organise accommodation elsewhere for 2 of our group. We were fine with this. However, upon arrival we were informed by the guy managing the place currently (as the owner was out with some health related issues) that we all had rooms there. The rooms were open and keys were in the drawers. We went upstairs and only the 3 bed room was made up and another guest was still staying in one of the rooms and was out at work so we wouldn't get that room until later. Our group all hung out in the 3 bed waiting on the other room being made up. The ”manager” stood at the door of the room for over an hour talking nonsense and sharing details that no-one needed to hear instead of making up the other room. The worst possible scenario when you've just travelled 6+ hours and played a gig the previous night. The ”manager” took 2 of our party into the 2 bed room to get it made up (no reason for this, just wanted to talk more nonsense). The 2 bed room had obvious signs of water damage (most likely the room the owner had phoned the previous day about). Brown damp spot on the ceiling in the corner of the room, the wallpaper peeling off the wall and the room smelled awful. Previous guests things were still in the drawers. One of the beds in this room got made up in that time and he had to leave to get another sheet, never came back. Our group decided to just get out of the place for the time being. We arrived back later to pick up our gear to go soundcheck at the venue down the road and the rest of the rooms had been made up. We returned later that night and couldn't get in the front door so we phoned the number asking to call for access. This was the owners number I had spoke with the day before and he sounded genuinely surprised that we hadn't been given the access code. We got in and went upstairs before going to bed, on of the boys flipped his pillow and found what appeared to be blood stains on the pillowcase. We all slept on top of the duvets that night in our clothes because we didn't trust that anything was clean and got up early the next morning to leave as soon as possible to head for London. We had booked the breakfast in advance but we didn't want to chance that either knowing what state the rooms were in. Overall, an unpleasant and uncomfortable stay. Would not book again given this experience and anyone looking to I would hesitate until the owner manages to sort out the problems with staff and the condition of the place. It's a shame because I'm not sure the owner actually knows how the place is currently being run.

There's no way anyone could feasibly give Glenfield Lodge 5* and I'm sure the owners don't even strive for that. It's less than a mile from the city centre and is basic - it's mainly used by companies to accommodate construction workers during the week. The room had a working basic TV, kettle, and sink. The toilet and bathroom (both very clean and functional) were at the end of the passage. The building is tired internally. No doubt about that. It is a place just to sleep but - here's the rest of it. The gentleman on duty was polite, friendly and thorough. Even though we were only staying for one night we were treated very well. The beds and bedding were clean and very comfortable. To our surprise, it was extremely quiet. Either no one stats there at the weekends or the residents are very considerate. And now the biggest thing - £37 for a twin room booked only a few days in advance. Incredible value for money.