Guest User
August 29, 2023
I get to my room and the door looks like it had an entire rifle magazine stuck in it. The floor was stained and poorly maintained (probably from previous washing), there was rubbish from another guest in a drawer and the toilet paper was clearly used (you can see it in the attached photos)! The bathroom was still moldy and the tap and lid were loose. Furthermore, the air conditioning was completely poorly maintained and dirty, in addition to the dirt and lack of hygiene in the room. I went to complain and they changed me to a less worse one. I complained again and they said they no longer had a room available. The agency that saw the hotel for me got in touch, and miraculously, three rooms appeared for me. I went to the reception and three keys were handed to me, by an employee who had red eyes, was disheveled and had a wrinkled shirt at the reception (he was sleeping). I went alone to look at the three rooms to see if any of them pleased me. I tried to choose the least worst, and even so, this one had a torn curtain and was still poorly cleaned. The next day I changed hotels. I've never had an experience like this, don't trust me.
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