I was robbed inside the hotel. They took, from the room where I was staying, my backpack containing my computer, prescription glasses and Bluetooth headset. Although the hotel has an internal camera system and private security, after contacting the team that was working, nothing was done. I complained through all possible channels and received no response or assertive action. I'm returning to Belo Horizonte at the moment, without anything having been returned to me and without any formal procedure from the hotel. It's the first time I've paid to be robbed. Before leaving the hotel, I took a photograph, in the presence of the security guard, of my suitcases being opened, to prove that the backpack was not with me (it was my initiative). This is to avoid being accused (as I was when I complained) of having left the hotel with my backpack; which, if there is access to the images they said they were checking, will easily be thrown out.
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