Premier Inn Bracknell (Twin Bridges)

It‘s ok for Business Trips, wouldn’t recommend it for vacation

Hotel was old, our room smelt musky and the bathroom was dirty. Booked a family room for 4 but it was very cramped, not like any other premier inns we’ve been to. The double bed was very uncomfortable and the noise from the road made it difficult to sleep

We stayed here for 2 nights while visiting my son, daughter in law and grandson and had a lovely stay. We ate in the restaurant on the Sunday night and served by Kayleigh who was brilliant. We ate breakfast on the Monday and Tuesday and we had my son and daughter in law with us too, Kayleigh served us on both occasions and was brilliant always asking how my grandson was, and made him a little pack up too, so he didn’t miss out. We used to go to the other premiere inn in Bracknell but this is our now go to premiere inn, we will be back soon , thank you all the staff and especially Kayleigh in the restaurant

We stayed in the Premier Inn this weekend as we were going to Lapland UK very early the following day. I had booked it in March and found the price for a family room very reasonable. My children (6 and 5) had never stayed in a hotel so it was our first time in a family room. We were happy with everything in our room. As always the double bed was amazing and so comfortable. I would say that the extra bed was very uncomfortable and felt rock hard. I understand it was an extra bed but a bit disappointing when you’re used to the usual Premier Inn standard of bed. Only other thing I would mention is the shower was very temperamental. But we loved our stay and my partner and children had a great nights sleep. The one thing I’d like to mention is the amazing lady who checked us in at reception - so sorry I didn’t get your name. My children are both autistic and sometimes struggle with new people but she was so good with them and asking them all about their trip to Lapland. This personal touch really added to the stay for my children and I am very grateful. She even brought some colouring and letters to Santa down to the room a few minutes after we’d checked in. I’ve never had bad customer service from a Premier Inn but have never had such good personal service either. Thank you so much

Breakfast in the morning was lovely but we would like to give a special mention to the lovely waitress Kayleigh, nothing was so much trouble even tho she was extremely busy and working on her own. She made sure we had everything we needed and did it with a smile on her face.

First impressions are everything, when you pull up the beefeater next door is no longer and the signage is missing so looks like it’s closed down , premier inn entrance is located around the back. Check in was smooth and the receptionist was very welcoming , we had two rooms both on the lower floor. Our room was a family one. Usual premier inn standard , clean bedding and everything where it should be ,second room tho still had rubbish in the bin and also empty drink cans under the bed - we reported this to reception the following morning and the room was re-cleaned Only thing I can complain about, we were in room 5 and people stood outside the reception smoking and having the widow open the smell/smoke drifted in. Has a restaurant attached , ate breakfast and evening meal here both very good and all staff we interacted with were great ! We stayed here as going to legoland and it’s perfect - 20 minute drive