Premier Inn Bracknell Central

Booked a room with breakfast on the website without any issues. After travelling for six hours, I arrived to check in only to be told that the restaurant was closed – meaning no dinner and no breakfast, despite having already paid for it. I was then advised that if I wanted a cooked breakfast, I would need to walk to Morrisons in the retail park, around 15 minutes away from the hotel. This is extremely disappointing, considering I booked through the website, was not informed of the closure, and payment was taken for a service I couldn’t receive. Although the breakfast was refunded, the whole reason I booked was for the convenience of everything being available on-site. There was no compensation or reduction in the room rate as a goodwill gesture, which feels like poor customer service, especially given that the works at the site appear to have been ongoing for some time. The room and the bathroom where fine, no complaints there.

Fairly standard Premier Inn, with a nice family room (which was a long walk from reception!). Having said this, the room was quiet, and nice and cool. Main reason for not giving a higher rating was the construction work going on in the hotel, which meant the parking was rather limited, making it a little stressful whether we would have a space when we got back or not!