Guest User
November 14, 2024
Stayed here for two nights in September for our anniversary and a birthday celebration. The castle is beautiful, room was lovely. The dungeon bar was nice also. The Spa is lovely and I had one treatment here which I really enjoyed. We had dinner in the restaurant and the food was absolutely amazing. Unfortunately there was a wedding on here and they were having a BBQ in the Dungeon bar. It had been a long drive over so after dinner we went to bed so we could get up early the next morning. The music in the bar was so loud we could not get to sleep. It was a constant THUD, THUD, THUD. I got so frustrated I rang reception to ask when it would be over and was told it would be going on for another half hour. Nothing was said to us the next day which surprised me given that I actually phoned reception complaining about it. I asked at reception if we would have to put up with that noise again the 2nd night was told in a very casual way that we would be fine as there was no function that night. I found the girl on reception quite standoffish and honestly didn't really seem to give a damn. When we checked out we were overcharged also. We left very dissatisfied and disappointed as we had had high hopes for our celebrations and it didn't transpire. If I can give any advice if you are going to stay here I would say do not book it if there is a function on in the bar, or else ask for a room well away from it, and check you bill is correct when leaving.