The Sebel Bowral Heritage Park

There are no lifts to the rooms so you will need to carry your luggage up 2 flight of stairs. The room though was very big and it was a very comfortable sleep.

Booked a studio room , upon entry to the room it was furnished and styled to a really high standard , but sadly the sound proofing was average , the room is approximately 30 meters from a very busy road and from 5am traffic there was very heavy , meaning the room was very noisy.. certainly wouldn’t book a studio room again ..

Very clean and functional apartment in a convenient location. Unfortunately, my stay was ruined by the receptionist who: 1. Charged my card for the full amount of my reservation on the day of my arrival, despite my having paid it in full upon booking the stay some 6 weeks beforehand. 2. Repeatedly denied having double charged me, offering a series of ludicrous theories as to what had happened, before checking and accepting the error. 3. Called me after the only the second night of my three-night reservation to tell me that my belongings were obstructing the cleaner trying to clean the room for the next guest. 4. Failed to apologise for either error.

The property is predominantly privately owned apartments with the short stay block at the back. Reception not easily identified at the entrance but continue down the property’s road and it’s on the left. Staff welcoming and soon had us organised. Essential to ask for a ground floor room if mobility a criteria. Room spacious, well lit and quiet despite the busy road at the back. Kitchen well equipped and included a small drawer dishwasher. Heated pool is part of the residents’ facilities and needs a key available from reception. No robes in room to walk to and from pool but pool towels are provided. Adjacent to pool is a gym. A checking out request was to put all rubbish in the bins near the carpark. Whilst emptied that morning, bin cleaning would make the task easier.

We were a family of five in the area for a wedding and had two rooms. We were impressed by the room size and the clean kitchen and kitchen amenities. We did have some issues with the booking which we did through Accor. We were called by the property a few days before about an aspect of the booking and it turned out that they had only one room booked even though we had a confirmation email. They said that there had been a few issues with the booking system. It would have been pretty poor if we had arrived and been told that there was only one room -- fortunately that was all sorted. We are Accor Plus members and there was no mention of an upgrade -- if the place was full, that is no problem but again it didn't seem to be part of the booking that the place had? It may be that the property is still in the process of transfer from Wyndham to Accor? Anyway, if the communication between booking systems is sorted, we would be happy to return -- the rooms were comfortable and reception was friendly.

Perhaps our fourth/fifth stay? First two nights occupied by close friends - they said thanks very much. We arrived to check in after them for two nights on the busiest changeover day, Sunday! Extra clean was delayed by about 3 hours! On-duty manger was apologetic. Offered late check-out of 3 hours. Thanks! In the hospitality industry these things happen.