Hapimag Burnside Park Apartments Reviews
Hapimag Burnside Park Apartments
Burnside Lodge, Kendal Rd, Bowness-on-Windermere, LA23 3EW, United KingdomView Hotel Details
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Hapimag Burnside Park Apartments Guest Reviews
4.2/5
Very Good
48 review
Verified reviewsLocation4.4
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(48)
Positive reviews(42)
Reviews with photos/video(3)
Negative reviews(6)
Bing
Standard Apartment, 1 Bedroom (34, 36, 39)
Stayed in May 2024
Family
4 review
Posted on May 7, 2024
Not as expected. But the reception is very kind-hearted.
Guest User
Standard Apartment, 1 Bedroom (34, 36, 39)
Stayed in Aug 2024
Family
14 review
Posted on Aug 7, 2024
The view from the room is beautiful. It takes 10 minutes to walk to the dining place. It takes a little longer to walk with the elderly and children.
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Guest User
Standard Apartment, 1 Bedroom (34, 36, 39)
Stayed in Aug 2023
Family
8 review
Outstanding
Posted on Aug 14, 2023
Very good environment and accommodation, the whole hotel is a small resort with a very good environment. The room was clean and tidy, the apartment also had kitchen equipment and a full set of cutlery. The hotel is very close to the lake area and shopping is very close, very convenient. The Lake District is so beautiful! We will come again! recommend!
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6/10
Guest User
Two-Bedroom House
Stayed in Jul 2023
Travel with friends
1 review
Outstanding
Posted on Jul 31, 2023
We arrived after 6 o'clock, and the front desk was off work. Fortunately, we received the room key code in the mailbox, and we checked in smoothly. The accommodation is comfortable enough for 6 people. We also went to a nearby supermarket to buy ingredients, and we missed a light meal for the buffet. too perfect.
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Guest User
Standard Apartment, 1 Bedroom (34, 36, 39)
Stayed in Jul 2024
Family
2 review
Amazing
Posted on Jul 30, 2024
Beautiful environment, with own kitchen.
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Guest User
Premium Apartment
Stayed in Feb 2024
Travel with friends
9 review
Outstanding
Posted on May 13, 2024
Clean, comfortable and good service
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Guest User
Standard Apartment, 1 Bedroom (34, 36, 39)
Stayed in Aug 2024
Family
17 review
Posted on Aug 17, 2024
房子漏水水漏到樓下去了，謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝謝
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ann2024624
Stayed in Aug 2024
Other
Very Good
Posted on Aug 22, 2024
Within a short walk of shops, restaurants and pubs but in a quiet location. Comfortable apartments in a relaxed setting
Response from Property: Dear Ann2024624, Thank you for taking the time to review us. We appreciate it. We are glad to know that you had a relaxing and carefree holidays. Thank you Regards
45prashants
Stayed in Aug 2024
Family
Posted on Aug 17, 2024
This is one of the worst hotels you can find in Windermere. Trust me, do not book this one if you want to have a peaceful time in such a lovely town. 1. They advertise incorrect pictures of the room and assign you wrong room types. My booking picture showed balcony but they assigned me one without a balcony. The hotel manager said he was not aware that that hotel booking is being advertised wrongly. What kind of manager doesn't even know where and how his hotel rooms are being listed. 2. The bed is not king or super king as advertised. Worst - the room had a broken double bed due to which one of us had to sleep on the floor. 3. There was no one at reception when I reached and no instructions were left. I had to make an international call to check in. 4. No action is taken even after you make a complain. They all disappear after 4 pm and no service after that. 5. Toilet flush was not working ...had to live with dirty toilet for 1 day.
Response from Property: Dear 45prashants, We are sorry to hear that you did not like our resort and that your holidays did not live up to expectation. We allocated you in the category you booked via a 3rd party platform. Your house (sleep 6) had a balcony in the living room overlooking the garden. The reception manager only commented that he was not aware of anything wrongly advertised. The platforms have a gallery of photos for each category. The beds are indeed king size. We are sorry to hear that the pull down bed in your living room had a broken leg. This has been replaced, apologies if it caused any inconvenience during your stay. Unfortunately there was not a phone contact number that we could contact to. Your booking 'agoda' ******* didn't have your details nor we were able to send you a message via ******* platform, hence we had to wait for you to contact us. You rang the emergency number and we provided you with the code for the self check-in. OUr office hours are from 8.30am to 6pm midweek, and only Sundays we are open until 5pm, however we are reachable on extreme emergencies 24/7. Once again, we apologise for any inconvenience caused during your stay and we are sorry to hear that we did not live up to your expectations due to unsuitable accommodation. We recommend you to book a Premier apartment if you visit us again. Thank you
kandsjames
Stayed in Jul 2024
Other
Outstanding
Posted on Jul 28, 2024
Helpful staff, who willingly and cheerfully made arrangements for repair of faulty door lock. Well maintained site.
Response from Property: Dear kandsjames, thank you very much for your rating and feedback. We are very pleased that you could spend a nice and carefree holiday with us. We hope to welcome you again in the future and wish you all the best. Your Hapimag Team
DPF101
Stayed in Jul 2024
Other
Outstanding
Posted on Jul 10, 2024
Excellent accommodation in nice cottage, very conveniently located for walking to Lake Windermere and into Bowness village.
Response from Property: THank you for taking the time to review your stay. We are glad that you enjoyed your stay and the area. WE look forward to welcoming you in the future. Regards Hapimag team
maskall1
Stayed in Jun 2024
Other
Outstanding
Posted on Jun 14, 2024
I have been to many Sites during past 32 years- this is the best overall with an excellent manager and staff
Response from Property: Dear Maskall1, Thank you so much for your lovely review. It was great to have you in the resort and know that you feel well looked after in the resort. We look forward to welcoming you next year! Many thanks Kind regards Elisa
Claire G
Stayed in Apr 2024
Couples
Outstanding
Posted on Apr 28, 2024
We have just returned from our 4th stay at burnside park. As always it did not disappoint. Spotlessly clean and everything you need for a perfect stay. We stayed in no. 50. Nice and modern and perfect location. I highly recommend these cottages for anyone wanting excellent accommodation in beautiful grounds with parking. We are already planning to return .
Response from Property: Dear Claire thank you very much for your rating and feedback. We are very pleased that you could spend a nice and carefree holiday with us. We hope to welcome you again in the future and wish you all the best. Your Hapimag Team
annette b
Stayed in Apr 2024
Couples
Posted on Apr 17, 2024
Stayed here several times before as a Hapimag member. Great location and very easy to catch open top buses from the boating area. Plenty of hot water and heating to keep the cottage toasty and warm. We also stayed in number 41 and found the bedroom small with little space around the bed but the beds and pillows very comfortable. Our other 2 guests dropped out of the visit and would have found it rather cramped on the sofa bed in the living area. Arrival was disappointing as there was a funny smell in the cottage ( I'm thinking it came from the vacuum cleaner when used). The bedroom floor was dusty, a couple of curtain hooks on the floor (curtains not hanging properly) and many crumbs under the bed. There is no doormat to wipe wet feet! This would really help to keep the laminate floors clean! Bread/croissants can be ordered to be collected from reception at a very resonable price. Sadly, one of our 'fresh' teacakes was stale and hard! We enjoyed our stay but wasn't quite the usual high standard of Hapimag.
Response from Property: Dear annette b, thank you for your review and feedback. We regret that your stay did not completely meet your expectations. However, thank you for your open words/constructive criticism, which will help us to continuously improve. We very much hope to welcome you again. Your Hapimag Team
bob B
Stayed in Mar 2024
Other
Outstanding
Posted on Mar 22, 2024
We are Hapimag Members and this is one of three resorts in the UK. We stayed in Apartment 41 and being a person with restricted mobility we found the bedroom to be small and not much stay around the bed for my mobility
Response from Property: Dear Bob B, thank you for your rating and feedback. We are sorry to hear that you had mobility restrictions and that the bedroom was not suitable for your needs. Please contact us next time ahead of your arrival so we can allocate you in another ground floor apartment with more spacious bedroom. Apartment 41's bathroom was converted into a shower room to help guests with walking difficulties and a new laminated floor (removal of carpet) will help guests with allergies, however when it comes to rearrange the refurbishment of the bedroom we are limited on space unfortunately. We will try our best and will look into this matter. Thank you once again for your constructive feedback which makes us improve. Regards Hapimag Team