Mercure Lyon Est Villefontaine

I stayed here in occasion of a wedding of a couple of friends. Despite the bad reviews, I personally found the hotel to be very good. The breakfast has a great choice, the rooms are clean, spacious and they are nicely furnished. Shower well equipped with Nuxe products. The reception staff is helpful and very kind. Honestly, I would highly recommend it

Worst hotel ever stayed at. total disregard for customers. Zero effort to help or accommodate. Entire hotel is unable to find any vegan food, from multiple kitchens. Staff were very rude and basically said “we cant help you” Called in advance to make sure they provide correct foods but didnt do anything. Complained to front desk and they did not care. Avoid at all costs, definitely not a 4*…it is a 2–3* at maximum. Old and out dated rooms, stains all over hotel. Have some self respect and stay somewhere else

Very good location, next to highway. Average breakfast , but limited lunch and dinner options. Studio rooms were good to stay. Quiet and clean but a bit far. coffee machine with 4 paper cups. Sofa and TV with Bathing room were downstairs and bed with washroom upstairs. Hard time getting up and down for washrooms. Ample parking spaces. Staff were helpful and most of them were able to understand english.

Arrived around 8pm after a 12 hr car journey. The receptionist was helpful, the hotel lobby and the restaurants have been renovated and look exactly like in the pictures. The restaurant menu was simple, we thought we couldn’t go wrong. I ordered a sirloin steak , got an unidentified piece of tough meet they tried to flatten up and cook as a steak, a knife would not go through it , staff were rude and non apologetic when I pointed out that it was not possible to eat. €90 later for a pizza , salmon poke bowl was also appealing , a burger and a steak later the only thing worth paying for were the two glasses of Chablis. I thought the French love food ? We got a room number 20 in the outbuildings, had to walk through a nice modern lobby area towards the gym and pool, out to the back of the main building. It was a ground floor mini family room with a kitchenette. Welcomed by an unbearable smell of mould, a massive spider on the curtain, cobwebs everywhere, basic bathroom, filthy filthy walls, dirty floor , filthy carpet in the bedroom, The towels and bed sheets were possibly the only thing that was clean . Not quite sure how can the hotel get away with offering these rooms on the market , surely this is a public health hazard . The reception who was very helpful clearly new , and made no fuss when I asked to change it . Now , I know we booked the room cheap €90 room, I paid few months in advance non refundable. They sell rooms from around €140 for a family of 4 if we turned up in the day and paid then. Under no circumstances I expected to be sent to a mouldy dungeon with two young kids. Except for the helpful young man who in the end swapped the rooms it was a disaster. Possibly most awful hotel I ever stayed in and the worse food I ever ate . No exaggeration! Just to add the new room number 20 was above the mouldy room , this one was clearly upgraded , cleaner but not clean walls, newer bathroom and furniture cob webs and a hole in the curtain. Filthy window. Even had a coffee machine and 4 paper cups available , it did not smell as much though I don’t understand why upgrade upstairs and leave the bottom part of the building rot? The whole experience cost us €180 euro , for an overnight stay. Didn’t bother with a breakfast. Treated ourselves to pastry and coffee from Paula’s motorway services.

The room smell was extremely strong and moldy. You could barely breathe, it's a disgrace to even consider selling a room like this and market it as a 4 star hotel. To add to the disgrace and the stench, there were dead and alive bugs in the room. Dirty walls full of stains and liquid marks, same on the curtains and floor, etc... We specifically requested for a baby crib but were not provided with it despite checking in online 48h in advance... Extremely poor experience, it was between a 2 to 3 star room, and it is clearly a health hazard to spend time breathing a moldy environnent full of fungus.....

We chose the hotel due to the location close to the highway. The hotel is easy to find. It is being refurbished. The staff was nice. The breakfast was ok. We booked an apartment behind the hotel. It was big, a smaller bedroom, a kitchenette with a living room and a bathroom. The apartment was clean but would need to be a bit refreshed. The only problem was a terrible smell in the whole apartment which was even waking us up during the night. We survived one night but I cannot imagine to stay longer. I am not sure what has caused the smell but the hotel should do something about it as well as about the air conditioning which was very noisy.