2-Star Hotels in Boucherville

When I booked this hotel it did not mention it was being renovated. It also said there was free hot breakfast included... When I arrived I found the hotel is under major renovation. The front entrance was closed and you had to navigate around construction barriers to find the temporary registration doors at the back of the hotel. Check-in was easy. However I was informed that the free hot breakfast was not available and instead given a brown paper bag containing a bagel, small orange juice and a fruit cup. I assumed to was because of the construction going on. I was not told that is was due to the COVID pandemic, nor was I told there are no room service for more than 1 night stays... In the room, there was no water pressure coming from the shower head and there was no dish or ledge to put the soap and cloth. I complained about this water pressure and no shelf for soap to front counter. I don’t think they understood me as nothing was done about it. ( I was speaking English...they were limited in English, spoke mainly French) The pillows supplied are small and square. THey are very soft too. I needed 4-5 of these pillows to fall asleep. In the morning I tried the shower again and still no pressure. I left for my business meetings that day without showering beforehand, but before I left, I spoke with the front desk clerk about the water issues and expected them to fix by the time I came back to the room that evening... To no avail, there was still no water pressure. I packed my bags and checked out 1 day early. The hotel refused to issue me a refund for the 2nd night, even though I did not sleep there. They said I needed to give them 24hrs notice!! Also the location isn’t ideal as there is no restaurant on-site. So I had a cold breakfast in a bag and no shower before a few very important business meetings. Very disappointing stay at Comfort Inn. My company will be staying elsewhere from now on when travelling to Quebec.

Positives first: the area felt safe, close, by car, to various restaurants and the Ikea store. Parking was convenient for our car and teardrop trailer. In walking distance, Boulangerie Ange offers amazing bread, sandwiches, quiches, desserts and more. The breakfast room in the lower level was busy but not too crowded. Coffee-meh, but served in real cups. The usual offerings of a hot buffet including the baked beans popular in Quebec. Absent were Yoghurt and peanut butter- cost cutting? The room was very clean and while the furnishings were dated they were very well maintained. The family owned chain is obviously investing in the property, making it more attractive for guests. Light sleepers may find the sound of the air conditioning annoying as it is extremely noisy. We finally turned it off. Toiletries and towels are basic and thin and the tissues dissolved on first blow! The price was reasonable though and overall I would stay again. Thank you to the friendly front desk staff who accommodated our request for a later checkout than their stated 11am.

My friend and I stayed here for the F1 weekend and had a terrible experience. To start, the hotel does not provide concierge towel service or a safety deposit box (this detail is important for later). When calling to request fresh towels, I was told to pick up my towels at the front desk. The hotel also does not provide bath robes or slippers (maybe it's because it is a 3 star hotel?). The cleanliness of the carpeting in our room was questionable and we never received cleaning services on any of the days we stayed. Next, on our second day of our stay, the key scanner on our door stopped working. The scanner was low on battery and required a device to charge the scanner in order for the door to unlock. Every time we needed to access our rooms, we had to request the concierge to escort us and manually charge the scanner and use a master key to unlock our door. Not only was this inefficient for staff, but this was also an extreme waste of our time as guests at Imperia. At no point did concierge escalate this to management to attempt to resolve the technical issue or compensate for this inconvenience. Because the hotel was fully booked, the only resolution that was offered was to room hop for each night of our stay, which would be even more inconvenient. So we decided to stay in our rooms. Finally, and the most egregious issue of all was that our belongings had been stolen from our room. Money and a luxury bag that had not left the room from the beginning of our stay went missing. I am hesitant to point fingers at the hotel staff, however given the security issues we experienced with our malfunctioning door and the concierge staff having access to a master key, I cannot rule out the idea that it was the hotel staff that may have unlawfully accessed and taken our belongings. When we approached the concierge about this issue, they were not able to provide us with any security footage or a date/time log of how many times our room was accessed. We ended up filing a police report and the hotel has since wiped their hands clean on this issue. To this day, management has been dodging our calls and have not followed up with us. The same moment we brought this issue up to concierge, another guest lined up behind us was raising his concerns about his headphones that went missing from his room. Given that the weekend of our stay was a hectic and full house for the hotel, I am unsure as to whether this is an inside job or an opportunistic individual knowing that many guests were not going to be in their rooms for most of the day. This experience has made me feel extremely unsafe, paranoid and violated.I will NEVER go back and will NEVER recommend anyone stay at Imperia or any of their other sister establishments.

I was there for a business conference. The staff were great, spoke English for many of us that needed it. The service in general was great. The room was pleasant, clean and full of amenities with some interesting lighting features. I was very impressed at how large the room was. If I had to criticize anything, it would be the at the Sens Restaurant. Our first night there, we go in late and we wanted to have dinner so ended up at Sens. To me, the menu seemed a bit limited. One of my colleagues was also limited to the type of food he could eat and other than a salad, there was no chicken dish on the menu. This surprised me. I love chicken myself. So we asked if the chef could prepare something with chicken that was not a salad. The answer was “No”, so my friend did not have dinner with the rest of us. Went to his room and ordered Uber Eats. Definitely not customer focused. Even I could have gone into the kitchen and prepared a tastey chicken and pasta dish (we suggested this) as I know they had both ingredients. That was very disappointing. This actually ruined our evening of spending time with our colleagues.