Omni Hotels in Boston

To participate in the exhibition, the hotel itself is very good, excellent service

What a lovely hotel! We stayed here for one night with our two small children and it exceeded our expectations. While checking in our children were each given a “Junior Chef” Omni swag bag with Annie’s bunny grahams, Honest organic juice box, and crayons. The gentleman at the front desk was so pleasant and switched around our suite to a spacious corner suite (406, The John Hancock Suite) so our children could watch the excitement of Boston from our windows. The suite was in fantastic condition- the only blemish was a slightly chipped/cracked bath tub. There were Nest toiletries and metal shelves above the toilet for dop kit storage. There was only one robe in the closet and slippers were brought up when I asked. We booked the “Rosé Rendezvous Package”, which includes a bottle of rosé wine. However, the amenity which was brought up was Chandon sparkling wine, along with two Boston Cream pies. I was totally fine with that because I love bubbly, but still a strange switch to do without acknowledgement. Another strange happening was our bill at checkout had a random $10 charge for Room Service that we weren’t responsible for. When disputing this, we were told the order came at 10pm (long after the 4 of us were asleep). They quickly removed it from the bill and handled it very well and kindly, but it was still weird. The only significant confusion/hiccup regarding our booking was prior to arrival I was told that they cannot guarantee a crib until arrival (?! How stressful!). We travel a ton with our children and that was a first. I called again a few days prior and was given a slightly different answer but was also told the crib was “very small”. So, given all this uncertainty we brought our own Pack and Play. I caught a glimpse of the crib and will clarify that it is comparable to the Pack and Play in size and would have fit my 2 year old daughter just fine. Car valet was professional and easy and luggage delivery and pickup was very prompt. All in all it was a great, short stay!