Hotels in Fenway Kenmore, Boston

The room was clean and the overall cleanliness was very up-to-date. It is very close to the Green Line of the subway and convenient to various attractions. It's just inconvenient to use the iPad to operate the room, especially the TV and air conditioner. I would rather use the remote control directly. Although the room felt a bit small, it was probably reasonable considering the room rates in Boston.

The room is very nice and the location is very convenient. There are supermarkets and restaurants nearby. The hotel can also receive express delivery and there is a public laundry area, but you have to pay with coins to operate it.

The lobby on the first floor is under renovation, and the lobby on the second floor is quite small. The dark-skinned young man at the front desk had a so-so attitude when checking in, so the first impression of staying here was average, not a five-star impression! After checking in, toothbrushes and slippers need to be requested, so there is a little gap... Fortunately, the location is excellent and the comfort of the bedding in the room has gradually restored the comfort. The girl at the front desk was very helpful and the communication was smooth. The humor of the other two front desk staff at checkout saved the review score... 4.5 points

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

The owners were kind and professional. I did find a hair on my sheet from a head that certainly wasn't mine, which isn't that big of a deal but did ick me out a little. I had prepaid for a room with a shared bathroom for the floor and when I arrived, I was offered a room with a private bath for an extra fee. I didn't want to spend the extra money, but it would've been nice if they had offered it free seeing as it was empty anyway.

The service and facilities were excellent! Although breakfast is not included, the ground-level food court offers a wide variety of options. Most importantly, the hotel's location is conveniently adjacent to the Longwood Medical Area and Metro transportation. It is beneficial for anyone who visit the Longwood area.

The room is quite big, with a separate kitchen, refrigerator, dishwasher, oven and kitchenware, so you can cook your own food. The mattress is very comfortable and the hot water is also very good. The only problem is that the breakfast is relatively simple. After all, Americans and Chinese are different, especially in terms of food requirements. The room is cleaned every two days. The location is also very good, and it is very convenient to take the subway.

This is the second time I stayed at this hotel. The basic accommodation conditions of Four Seasons, such as quilts, pillows, air conditioning, bathroom, spacious rooms, etc., are beyond doubt and must be excellent and reliable. There is a high-quality Japanese restaurant downstairs, which is modern. The SPA is very good. The only thing that is not as good as the old Four Seasons Hotel in Boston is that the room is just very modern, without any style.