Sonder The Magnolia Apartments Back Bay

One of the worst experiences of my life. Access codes were the biggest problem. Distribution of Codes were promised to be distributed 3 days before the stay by the Booking Confirmation. Called Sonder because they did not arrive. My confirmation number was changed from 10 digits to 8 digits (both still active per phone calls to Sonder). Was informed the policy changed to one day before (4 PM Check in) and that I should check tomorrow (the day of my stay). I was promised delivery of codes before noon. I was informed that staff was onsite 6:30 AM - 9:30 PM. There was no staff or location for staff on the property. Codes arrived in early afternoon but the Codes did not work when I attempted access. The keypad was loose and not firmly attached to the wall and the number were almost impossible to read. Another tenant allowed me in. I was able to access the room because the door lock malfunctioned I had an appointment, did not have time to sort it out with Sounder and the time, and assumed all would work out with enough tries of the codes. WRONG! When I arrived back the codes still did not work. I called Sonder and never received codes that worked. I was locked out at night with no possibility to stay in the room let alone retrieve my belongings. Again fortunately, another tenant let me in. Spent more that an hour with Sonder over the 3 days Totally irresponsible

Beware. Sonder canceled my reservation due to overbooking. They never notified me. It was only at check-in that I found out. They never even issued a refund. After an hour on the phone, it was finally issued. Then, I had to scramble to find another hotel close by. Very poor customer service.

I travel to Boston quarterly for work and always stay at this location. It's the perfect location to get in my daily runs, either on the Charles River or through the Public Gardens. Also close to lots of fabulous restaurants and a CVS a couple doors down in the event you forget something at home.

While I rated my experience Very Good I would have rated Excellent if not for my experience on Sonder's Chat feature. I would have rated it even less if not for Sean's helpfulness on site during my transition from one unit in the property to another unit in the property. I travel for work and stay at Marriott properties an extended period of time. I am also a Bonvoy Ambassador elite member due to my extended stays. I had been staying at this particular Sonder property in Boston since 12/08 my work engagement was extended to May 31 2025. Unfortunately I did not secure the unit I was staying in soon enough (4 weeks ahead of time) and needed to move to another unit. Asked for late checkout from the unit I was in and early checkin to the unit I was moving into. I got late check out without charge (which is typical for Bonvoy AE members) but was charged for early checkin (not typical for Bonvoy AE members) Sean assisted with moving all of my luggage and items (which is more than a typical trip since I've been in Boston since 12/08 now 2/1 and cold weather clothes are much heavier and bulkier). Thanks Sean for all of your help.

Incredible location. Beautiful place. The main bed itself was so comfy. Great little kitchen. 1 issue: if you plan on using the pull out sofa, be sure to bring a thick mattress pad or something similar bc you can feel every single coil in the mattress.

Very difficult to book more than one room- not great for business travels. I had to verify my identity multiple times and finally had to call and someone has to rest app and I up loaded again- unfortunately, this happened at check in and I was standing in the cold for 20+ min and then ran late since I couldn’t get into my room. The staff was helpful and polite. The room/ apartment itself was very nice. Loved the location and the value. I hope they get the tech sorted out because I would like to try again.