Premier Inn Boston

Location and Accessibility: The hotel is praised for its convenient location near Boston/Spalding, ample parking, and proximity to local attractions.

Stayed for two nights in July 2025. Easily the worst Premier Inn we have stayed at. The only complimentary thing I can point to is the staff who remain upbeat and positive, despite the poor quality facilities they have to manage. The lack of air con means that temperatures of 20 -25 are manageable with the fans provided in the room. As we were leaving, noted a fire exit door propped open with a fire extinguisher, presumably in an effort to get some air through the building. Issue with the shower not working on first night led to us having to move to an adjoining room. Discussed with staff that the bathroom itself was in a poor state, and any markings to show hot/cold or on/off had been worn away. Informed that this is common, and staff have reported numerous things in the building which need replacing or upgrading. In general the building is in a poor state of repair - plants growing in guttering, huge stains on the communal carpet serving ground floor rooms. In general, the feeling that we left with is that the facilities for guests and maintenance of the Hotel are unimportant. We have previously been happy to stay at a Premier Inn as you have the basics of the things that you need to act as a base to explore the local area. Not in this case.

Having arrived after a six hour drive, we quickly realized I had booked the wrong type of room (double instead of twin) the receptionist sorted the mistake even though they were fully booked, and even booked us a taxi for our meal out, nothing was a problem, we had drinks at the bar when we arrived back from our day out and even though the restaurant was closed, they provided numbers for takeaways incase we got hungry, the whole experience was faultless, the breakfast was excellent and set us up for the day, staff were genuinely warm and welcoming, it's our second time at the hotel and we look forward to returning next year