The Crown Hotel, Boroughbridge, North Yorkshire - the Coaching Inn Group

The hotel is lovely and nost of the staff friendly and helpful. Had a lovely meal in the restaurant 1st evening. Breakfast was ok but could do with more fruit available. Our room was clean and pleasant apart for 2 things. The location (room 30) is right in front of the stairs and you therefore hear everyone else coming up and down at all hours. Was not too much of an issue. What was an issue was the exceptionately hot towel rail. Too hot to touch and made the bathroom into a sauna and the bedroom too hot for comfort. Overall a pleasant stay. Lovely location in Buroughbridge.

Pleasant stay at the Crown hotel whilst on business in the area recently. There are some areas I would like to give feedback on that would have improved my stay. Room: My room was really cosy and lovely decorated. There was a Nespresso machine in the room, tea/coffee making facilities, bottled water and biscuits which was a nice touch. The bed was very comfortable and the shower was really powerful which was great. My only criticism of the room was the lack of climate control. At times the room was either quite cold or very warm. I appreciate however that the hotel is an historic building and it may not be possible to install this type of technology. Food & Drink: I ate in the restaurant every evening and had breakfast each morning too. The food was always brilliant and tasty. My criticism here is around the service. All of the servers were exceptionally polite and friendly, however they were very overworked. I never saw more than 2 servers at any one time and the restaurant was always very busy. This unfortunately did lead to lengthy delays in being served. I think the quickest time that my order was taken was 20 minutes after being seated. Even one extra pair of hands would have sped things up and not taken away from the dining experience. Location: Great location right in the center of Boroughbridge with on site parking and shops, bars and several restaurants close by. I really enjoyed my stay the Crown and would definitely stay here again. My feedback given is just that- areas to consider to improve on. It is by no means a reflection that I didn’t enjoy my stay.

Went for a cream tea with a friend , lovely surroundings but sadly that’s where it ends!! We ordered a cream tea for the 2 of us and when the scones arrived they were piping hot indicating they had just come out of a microwave. Consequently they were stodgy and difficult to eat meaning with both left most of it . When we informed the duty manager she agreed they didn’t look good , she later came to say the chef had agreed with us and they were in fact a few days old!!! There was no offer of a refund or a voucher despite our suggestion of this Quite frankly I would not recommend here as there are plenty of other local places to enjoy where the manager may have a better understanding of good customer service

We regularly stop at The Crown for lunch on our trips from north to south to visit family. Service is always good, but on this occasion, Matthew and Sharon were particularly attentive and looked after us really well. We particularly liked the new brunch options, which are served 2pm. This is a beautiful place to stop for lunch.

Stopped for dinner, can forgive the refusal of Scottish cash, the hairy salad less so. Good job no vegetarians were present, or anyone susceptible to choking. Pity, since the rest of it was ok Service was acceptable, drinks were acceptable.

Apart from the pool & leisure facilities not being accessible due to refurb, the hotel & staff lived up to high expectations. The staff could not be more accommodating, especially Emma & Mathew