Golden Tulip Borjomi

Appalling customer service. The receptionist , the middle aged lady with black bob, became extraordinary rude and aggressive after very simple question. As a result a stayed at Crowne Plaza with impeccable customer service. Never choose Golden Tulip!

I recently booked a stay at Golden Tulip in Borjomi,, but due to unexpected changes in my travel plans, I had to replan my trip as my wife broke her arm and I requested a cancellation. While I understand and respect the hotel’s cancellation policy and it’s within their right , I was deeply disappointed with the way my request was handled. When I requested a waiver of the cancellation fee, the response I received was curt and lacked any empathy. They haven’t even responded to booking and this was almost 3 days ahead. The hotel’s management was inflexible and dismissive, insisting on charging the fee without considering my situation and also insisting on my arrival. This lack of understanding stood in stark contrast to the courteous and accommodating responses I received from two other hotels in Kazbegi and Batumi, both of which have higher ratings and stricter policies but were considerate enough to waive the cancellation fees. The customer service at Golden Tulip Borjomi left much to be desired. Their communication was abrupt and unhelpful, making an already stressful situation As I’ve replanned my Borjomi trip, o highly recommend Borjomi Likani Health and Spa Centre. Amazing place and well worth it.

During our tour of Georgia we were lucky enough to stay at this fabulous hotel. It has a lovely historic feel with wooden floors and shutters. The rooms are very quiet and comfortable. Make sure you plan a dip in the beautifully tiled jacuzzi. Good location near to Central Park and lots of great food places.

Was looking forward to our stay here but was the worst experience and stay in Georgia. Despite 31 degree days heating was on so rooms were intolerable. The heating gets turned off in May we were told So noisy so couldn’t sleep! Wi-Fi very poor.

We stayed here for a couple of nights at the start of April. We had a single room and a standard twin room. The location of this hotel is very good, right next to the Central Park on the tourist street and opposite the Crowne Plaza which costs a little more. The building is historic and nicely restored. The rooms are clean and relatively new, although the style is a bit dated. They have good facilities, fridge, safe, robes, kettle etc, we had a bit of trouble with the telly but got it to work eventually. Unfortunately the beds are not very comfortable, the mattresses are not good quality. We used the spa which was nice. Staff were friendly and the WiFi worked. Overall this is a good hotel especially out of season when the area is quiet. In high season I think it would probably be quite noisy as the hotel has wooden floor corridors and is in the middle of the tourist ***** with a restaurant next door. Borjomi is beautiful and well worth staying in for a couple of nights. Thanks for a pleasant stay.