Golden Tulip Borjomi

Appalling customer service. The receptionist , the middle aged lady with black bob, became extraordinary rude and aggressive after very simple question. As a result a stayed at Crowne Plaza with impeccable customer service. Never choose Golden Tulip!

We choose this hotel as a historic building next to the gates of Borjomi Central Park. As it's a historic building we knew that rooms can't be very big, you have windows opening into the main courtyard and so on. I really liked the old building. We got a parking place for car at the yard of the hotel. We didn't use spa services as we had just a limited time at Borjomi but there were plenty of free times for their small spa. Breakfast room is very beautiful and choice of food was enough for small hotel.

I recently booked a stay at Golden Tulip in Borjomi,, but due to unexpected changes in my travel plans, I had to replan my trip as my wife broke her arm and I requested a cancellation. While I understand and respect the hotel’s cancellation policy and it’s within their right , I was deeply disappointed with the way my request was handled. When I requested a waiver of the cancellation fee, the response I received was curt and lacked any empathy. They haven’t even responded to booking and this was almost 3 days ahead. The hotel’s management was inflexible and dismissive, insisting on charging the fee without considering my situation and also insisting on my arrival. This lack of understanding stood in stark contrast to the courteous and accommodating responses I received from two other hotels in Kazbegi and Batumi, both of which have higher ratings and stricter policies but were considerate enough to waive the cancellation fees. The customer service at Golden Tulip Borjomi left much to be desired. Their communication was abrupt and unhelpful, making an already stressful situation As I’ve replanned my Borjomi trip, o highly recommend Borjomi Likani Health and Spa Centre. Amazing place and well worth it.

During our tour of Georgia we were lucky enough to stay at this fabulous hotel. It has a lovely historic feel with wooden floors and shutters. The rooms are very quiet and comfortable. Make sure you plan a dip in the beautifully tiled jacuzzi. Good location near to Central Park and lots of great food places.