Hôtel Bordeaux Clémenceau by Happyculture

My experience was not great. I had booked this hotel because of the location and they advertised AC in the room. My wife and I arrived at 3 PM on Saturday. Checked in and was given the room key. When we got to the room, it seemed a bit hot and we turned on the AC. We left around 30 minutes later to enjoy our time in this beautiful city. We got back to the hotel about 11 PM to shower and relax. The room was still hot, keep in mind, there is a heat wave happening the week of June 25. I went to ask the night clerk why the room is so hot and I'm told the AC is broken, that's why there is a fan. I was under the impression, the AC was broken for the entire hotel. No apology or explanation why we were not told of the AC problem or given the opportunity to find a different hotel. I emailed Trip.com whom I booked with and was told they would look into it. After a sleepless night, we went down to see the morning clerk and was told it was only our room that had a broken AC, and now they have another room for us. I again contacted Trip.com who said they understood my concerns and would take care of it. I was eventually offered 20 euro in trip coins and a free breakfast to include Coffee and toast. How's that for a slap in the face. I am now in the process of contacting my CC company for at least a partial refund. Lastly, the rooms are old with towel bars loose from the wall and just not a well maintained hotel. There were some bright spots, and some of the staff were nice. But overall I would rate our experience a D+.

Address of the hotel is very nice. It is located in the city centre of Bordeaux. But the hotel is a little bit noisy at night because there are restaurants under the hotel.

A comfortable hotel in a central location with plenty of restaurants and bars. The only negative is that the train station is a 45 minute walk or 15 minute tram ride. My room was clean, comfortable and nicely decorated and overlooked the main street. It was small but cosy! Staff were friendly. Breakfast wasn’t vast but just about sufficient. This wasn’t the cheapest hotel on my travels around France (£75 per night) but it was an enjoyable stay!

Great location walking distance of many attractions and by the metro and bus stops. Located by many cafes and shops. I didn't have to go too far to eat or drinks. Very friendly staff in the hotel. Breakfast options very limited. Only provide soya milk no other non dairy free mil options. The room was comfortable just one thing to add the plugs should be more accessible. I liked the idea that you can decline housekeeping for day or so. When they did come to clean room the cup was not replaced with new cup and no toilet paper. Overall I would stay here again as it's central and lovely staff.

Booked in for 3 night break. Bit disappointed. Room was small, not as in pictures. Bathroom was tiny, shower miniscule. Couldn't turn in it or would knock the shower tap off. Shower was smaller than the one in my caravan. Work was going on in the hote, which wasn't stated at time of booking, any noise didn't effect us but there was constant dust on the flooring. There Very little space in room to lay things down, only a small table and tiny shelf in the toilet. As per square foot, room is probably the most expensive I've ever paid for. Booked re location which was ok, just inside pedestrian area, close to a tram route from airport, that it had Aircon and re profile pictures which showed a bigger rooms. Staff though were friendly and helpful. Don't think I'd use it again or go back to Bordeaux which we found massively expensive.