Guest User
May 6, 2022
It is a 1 and a half star hotel, good only because it is close to the center and well connected by public transport. Check in at 4pm, it was not possible to enter before, not even to leave the luggage, no possibility of free parking as a customer, you pay 15 euros per day (absurd) in their car park or you make do outside in the public car parks, breakfast is at payment, if you booked through Tripadviso, Booking or others, it costs 15 euros per person, if you booked directly with them 10 euros, no restaurant and no agreement with anyone, very, very poor cleaning in the room and bathroom, bathroom without bidet, after every need you are forced to undress to take a shower even if you have to manage. Temperature regulation in the room broken or non-existent, alternating between cold during the day and very hot at night. Staff at the reception very unprepared and incompetent, for every information requested, the answer was aspects that I look at on the internet, so I'm good too. On the 2nd day I already wanted to leave and look for another hotel, but when I asked for a refund for the missing days of stay, the answer was, having booked through social media you are not entitled to a refund and so I was forced to stay until the end of the living room. Even if I return to Bolzano because it is a city that deserves, the Asrerix hotel will never see me again.
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