B&B Hotel Bolzano Reviews

I was told that the check out time is 12:00, at least the trips.com booking confirmation email said so. When it was 10 to 12:00 a cleaning lady showed up, opened the door, waited for us to come out with the annoyed look on her face right in front of the door. She wouldn't close the door which was very rude and upset my feelings. I hope the hotel do better from now on. The staffs at the reception were great but that experience with

Amazing hotel very clean and everything is new. Staff are very polite and helpful. The location is very convenient however to get to the parking lot is a bit tricky as there are no clear signs on the gate for the hotel. I had to go around a couple of times until I found the entrance. All in all a very pleasant experience and highly recommended.

Very great room but the location is not convenient to arrive.

The B&B Hotel Bolzano offers a delightful stay with impeccable cleanliness that immediately stands out. The quality of service is commendable, with attentive staff ensuring a comfortable experience. Its prime location adds to its charm, making local attractions easily accessible. Overall, it's a fantastic choice for travelers seeking convenience and quality, leaving a lasting good impression.

Everything was great, the hotel was brand new, super clean and they even offer a bike service to go around the city very easy. The stuff was very nice, specially Gaia who always had a very charming smile every single morning that put me in the right mood to start the day :) I will definitely come back!

Good. Very clean

Staff was super friendly and helpful. Room was spotless and bigger than I expected. Only minor issue was with the showerhead, which wouldn't stay in place. Overall, would totally recommend!

The room is clean and tidy, the service is good, and the breakfast is rich. Although it is far from the city and the train station, it is better in price. There are also buses around the corner.

This hotel is a chain hotel and has the standards it deserves, but the biggest problem is that in this city, the location of this hotel is really bad. It takes at least half an hour by bus from the city center, and the environment is It is an industrial area, the air quality is relatively poor, there is nothing around, and even a cafe has to be walked for more than ten minutes. I booked a hotel like this when I was planning to rent a car, but then I stopped renting a car and forgot to change the hotel. Another big problem is that the service at the front desk is very poor. Their staff don't even know how to get to nearby tourist attractions by bus. The most famous Dolomites are just around the corner. They don't know how to get there by bus. I feel that the residents here are not tourists, they are basically people on business trips to the industrial area. I have stepped on the wrong side, and I hope to provide a piece of information to future tourists. You must not stay here unless you have a car, but I don’t recommend staying here if you have a car. Most tourists come to this city for a transition, and basically go to the Dolomites. Of course, later I discovered that this city has its own beauty, especially when I took the cable car to the Renon Mountains. It was really beautiful, no matter what. Whether it is sunny or foggy, it is very beautiful.

I rarely write reviews of hotels on Ctrip, but I feel it is necessary to write one about this hotel. 1. Poor service. The hotel offers free parking. When we arrived at night, the parking lot was full of cars, leaving only two cars that could not open the door. The cars on the left and right were not parked properly. I was afraid of being bumped into. When I hesitated to park, I saw a person wearing the uniform of the hotel security guard, so I asked where else I could park. The staff asked us if we would pay him. If we paid him, we could park. We said we didn't need valet parking, but just asked where else we were allowed to park. The person would not even turn his head away. Then we could only go in and ask the front desk, who passed the buck and told us to find a spot in the parking lot. In addition, the front desk girl was indifferent during the few days we stayed there. No matter what we asked, they could not do anything. This attitude was only for us. All foreigners who came in and out were greeted warmly. 2. Safety issues We booked a hotel for two nights. The next morning, I was changing clothes. The cleaning lady knocked on the door for 2 seconds and came in directly. When she saw someone inside, she asked if we needed to clean it. If we wanted to, hang the sign on the door. It's scary to think about it. The door was locked and the staff with the door card could open it directly. 3. Poor hygiene and facilities The corners of the bathroom shower room were dirty and yellow, and there were stains on the table from the previous guest's food. The button on the wall of the flush toilet sank when pressed, and the toilet kept leaking. The double bed was two single beds put together. Although it is like this in Europe, because it is not fixed by a bed frame, the mattress slides away when a person turns over to the middle side. It is better to have two separate single beds. There is no kettle, no water, nothing in the room. Water is sold at 2 euros a bottle from the vending machine downstairs. I don't know if I asked too much for an economy hotel of more than 800 yuan a night, but I have traveled to more than 50 countries and this price-performance ratio is unmatched. 4. Rigid policies. I have encountered so many unpleasant things on the first day of staying in this hotel. The experience is too bad and I want to check out early and change places. When booking, I paid more money to buy a cancellation. The cancellation time is before 12 noon on the day of check-in. At 8 o'clock the next morning, I asked Ctrip to coordinate with the supplier and went downstairs to coordinate with the front desk to cancel one night. The girl who came at that time said in a very bad attitude that we can't do anything without any application and coordination. I won't stop you from leaving, but the money won't be refunded. The above is for everyone to decide.

The room is large, clean and sanitary. Although it is on the roadside, it is very quiet and the service is warm.

I stopped by before going to Milan and the facilities were clean and the staff was friendly. It's just a pity that there is no coffee pot.

The room is clean and comfortable, check-in and check-out are very convenient and fast, and you can check in independently if the staff is not there. The front desk closes after eleven o'clock in the evening. If you are hungry, you can only buy food from the vending machine. It is not in the very center of Bolzano, but it is only a little over a kilometer from the train station, and it takes a little more than ten minutes to walk there. It is very fast to take the train to Bolzano Bozen, so overall it is very convenient to go to Lago di Braies or suceda

The hotel room is very clean and quiet.