GarDar

One of the worst travel experiences we ever had. We were planning to stay at this hotel with our ten month old baby girl for three nights. The hotel clearly stated in its terms that a baby bed is available. To be really sure, we even contacted the hotel in advance and asked if there really is a baby bed available for our little one, which they confirmed in writing. When we arrived at the hotel in the evening (a check in at noon was not possible out of sudden although they told as that it will be possible), there was no baby bed available. What they presented as a „baby bed“ was a joke, as they were referring to a sleeping sofa (see picture); this was not acceptable at all as this would have been a real danger to our baby girl as she would have fallen out. Instead of apologizing and helping us to find a solution, they said we do not have to check in if we do not like it and were really rude. So we ended up having to book another hotel spontaneously at night, which was huge stress, especially for our baby girl. It got even better when we saw that the manager from the hotel claimed that we voluntarily did not check in and therefore charged us the full three nights. When we called him and tried to discuss the issue, he just hung up. We have never experienced something as unfriendly before, therefore we can NOT recommend at all to stay at this place.

Very disappointed with this apartment. First the positives - it is clean with a good bathroom and bedroom with two comfortable single beds and cosy duvets. Communocstion before we arrived was also good. The negatives. Roller shutters in the bedroom did not work. When we contacted the owner he said they had been broken 3 days earlier. You would expect to be told this in advance or when being welcomed at the apartment. Fortunately there were curtains in the room. Although there were some catering facilities there was no kettle.and no suitable cereal/pasta bowls. We also mentioned this to the owner and to be fair they were provided next day. One of the bedside lights did not work and surprisingly thete was no toilet paper provided in the bathroom. The owner did not respond to these. One of the many problems would be acceptable but taken together it shows a lack of care for the apartment and a disrespect towards the clients. The owner did not apologise for any of this - all he said was that he was sorry to learn that we were not happy.