We arrived just after midnight after a long car journey to York. First of all, our room wasn’t very clean and the bed was unmade. If this were a hostel, I’d be happy to make the bed, but it seemed strange for a room that cost over £90 a night. Upon flushing the toilet, we were horrified when it overflowed with sewage from the septic tank, and vile smelling liquid started coming up through the drain in the shower and the sink, filling the shower basin and sink with sewage. It was difficult to sleep because of the smell coming from the bathroom, it was genuinely disgusting. The next morning, I politely approached the hotel manager to raise the issue, only to be met with an unhelpful and rude response. She did not even apologise, but instead, she condescendingly asked if we could hear the "macerator," growing irritated when we were unfamiliar with the term. There was no alternative bathroom provided for us to shower or freshen up, and no offer of a different room for our second night's stay. After how rude the manager was, and the uninhabitable state of our room, we decided not to stay for the second night. After initially refusing, they finally agreed to refund us, but only for the one night we didn’t stay, which meant that they refused to refund us for the night where our bathroom toilet and shower were unusable. They also deducted £12 from the refunded cost to wash the bedding, which apparently they charge for every room, which also seems very strange for a room that costs over £90 a night. I barely ever leave reviews but I can’t express how much I do not recommend staying here! 6 months on we can vaguely laugh about how horrendous it was, but it was honestly the worst hotel experience either of us have ever had by a long way. The poor quality of the room, sewage problem was one thing, but the rude customer service made it all a thousand times worse. Do not stay here!