Hôtel Mercure Orange Centre

We had two stays over the last two weeks so let's go with the positives first. The staff are VERY helpful, particularly the reception staff. The rooms are clean and the bathroom/toilet appeared to have been refurbed fairly recently. Evening food was lovely and the breakfasts were the usual buffet selection. However, on our first stay, our dinner bill had been added to our room despite me paying direct to the restaurant staff. Fortunately, I had kept my receipt. The bath towels are ridiculously thin. On our second visit, our room appeared to have been flooded recently with water staining on the wood surrounds. We had mosquitoes in our ground floor room facing the woods. I know mosquitoes are an issue in Provence but none of the other hotels we used had a problem. As for charging 40E for an upgrade to a Privilege room, we experienced both and I wouldn't bother. The rooms are exactly the same size and all you seem to get for your money is bath robes/slippers, a few soft drinks in the fridge and a room much closer to reception. Don't bother with an "upgrade". Overall, alright for an overnight but I won't be rushing back.

We would like to thank you all- again for having us, again! We always arrive late, great reception, great room, and dinner late at night! A great THANK YOU to all: Maids , team in the ecening and in the morning! Breakfast : Perfect ! Compared to other Mercure hotels, everything was well organised, fresh, plentiful and wonderful! Stay as you are! Always happy to come back!!!

We arrived after a long journey and with a person who suffered from an accident: Staff were so amazing! We got a room ( do not take it in summer, if you want peace) on the ground floor. We were helped. Room was nice and accesible for my company. BEST ROOMSERVICE EVER!!!! Beef burger, salad at it‘s finest!!! Breakfast : Perfect! Great area, helpful. We did not use the pool or gym. But bought some souvenirs. Stop there, enjoy and continue your journey. Thank you all!!! Danke an Alle!

A hotel where you cannot count on concluded agreements. Bad service in the restaurant, insufficient breakfast and a dinner which was under all criticism, and also not a menu according to agreement. The rooms were perfectly fine. I absolutely cannot recommend entering into any agreement with this hotel.

Normally these are reliable hotels but this was a poor example. It was a struggle to get any service on the outside tables. The beds are like rocks, literally, I don’t mind a firm mattress but this was ridiculous. And when we came down to breakfast we had to ask for everything to be replenished, even the plates. Disappointing.