The folks at Simple suites really have great communication. They start by sending you a very welcoming email, you’d think, no big deal, it’s probably just a generic thing automatically sent out, it’s not, they actually immediately reply to every email, so it was easy to let them know my flight was delayed since I was concerned they’d sell
My room since I got in at almost 0100, the morning after the reservation! And they get you your own personal Uber, which was extremely fast, especially after a long day of traveling.