Hotels Near Providence Mall in Bogota

This is where you want to stay while in Bogotá . Three things stood out immediately: exceptional staff; outstanding breakfast; perfect location. I have stated in previous reviews that to me a building is just a building until you add the staff. How these employees act and relate to you as a guest make all the difference in the world. Edgar is the head waiter at breakfast and makes you feel like a long time friend as soon as you sit down. The front desk staff were very patient with me and my poor spanish yet they manage to help with each query I had. There are a number of fine restaurants in the coutyard and a huge shopping mall a short 10 minute walk away. Our overall experience was a resounding YES, STAY HERE. *****

The room is big, the bathroom is big, the view outside the window is great, the breakfast is good, there are many Chinese people living here, it should be a good choice...

The room itself is very small, there’s no view. The breakfast was included and was okeyish. I didn’t stay there for the second visit of the city. So that probably means I wouldn’t recommend it.

Some of the ladies at the front desk were very nice and very respectful, but there were some gentlemen who was quite rude, and there was a young bartender who kept harassing us for more tips even though it was on the bill. When we checked in we parked across the street the car was outside for 5 minutes the security watched the tow truck take the car and then they came in when the car was already loaded it almost seemed like they were in cahoots with each other, but I can't confirm that, but it seemed a little odd that they watched I'll call get towed cost us over a million and a half pesos to get out car back

This hotel and staff were the most kind, courteous, helpful, clean and family oriented - I mean they make you feel like family! I have spent many nights in hotels because of my line of business in real estate and I have NEVER loved a hotel experience like my ten days at this hotel. I never write reviews, good or bad. You cannot go wrong here. Tourists will understand when I say that feeling safe is a must, especially in another country. In the room there was a personalized safe to keep your valuables secure and the staff NEVER enter your room unless directed by guests. The rooms are spotless and fresh smelling, the staff is the hardest working, going beyond with every request - completely and always. This hotel was also the cleanest and best stocked with any amenity needed. My partner and I enjoyed the sanitized saunas, jacuzzis and gym - permitting us to create special long lasting memories! Come to Bogota and stay at this hotel; you will thank me. ＜3 We hope to stay here again, very soon. Special thanks and regards to Karen, Juan Carlos, Diego (all amazing hotel staff) and Orlando (our hotel shuttle driver). You are the best (you killed it) and we thank you from the bottom of our hearts! Siempre tuyo ~Patti xoxoxoxoxo

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

Excellent attention, the breakfast is amazing, the prices are good and the overall experience was very good to me. Excellent staff at the reception and very nice attention. I was glad to have chosen this hotel. The location is also an excellent one.

We loved this hotel experience and even got to go back a second time during our time in Colombia. The hotel is up to date and the beds are very comfortable. The staff are friendly (Chris the bell hop is very caring) and polite. You can tell they take pride in ensuring your comfort. Service is quick either maintenance or in room dining. The nails salon is outdated and not what you would expect from the hotel, we did manicures and pedicures but the ladies were super nice and caring. The breakfast buffet is busy after 9am and hard to get served by wait staff...best to go around 7:30am-8am for the best experience. We booked transport through the hotel to go Ziper and was quoted 171,000 pesos or $44 usd, when we got back to the hotel the driver charged us $69usd because of the 3 hours ($24,000 pesos per extra hour) extra that we were stuck in traffic. Your best bet is to use Uber to travel around and rappi for food. We were surprised that we had to purchase swim caps for the pool which was mandatory. All in all I would definitely recommend staying here.

Nice hotel located in safe area of city. Breakfast buffet is really good. By some reason it advertises through this app that hotel has a pool and facility does not. There is a nice sauna on the eighth floor.