Bogota Fontibon Hotels

Not bad, the experience is very good. Overall, the environment and atmosphere service attitude is very good Next time I will stay in a hotel The price is still relatively good, business trip, good rest is very important

This place is terrible! We arrived at 2:40 pm and waited till 3:40 to get in our room! Sat at the bar and had to get the guys attention, I WAS THE ONLY PERSON seated at the bar! We arrived back at hotel at 10:00 and wanted to eat, Restaurant closes at 11, Tables were available but we were told to sit in the lounge and say 2 other couples sitting in the lounge VISIBLY upset because they have been waiting so long to get there table! I was pissed and called over a employee that sat us there, She proceeded to give us some BS that tables weren’t clean etc, I told her “BS” mind you I speak perfect Spanish / Latin and live in Medellin. She then gave us a table. Remember the 2 separate couples awaiting in front of us? Well, they were PISSED off and obviously upset that they hadn’t even received their drinks yet. WE JUST GOT UP AND LEFT and ordered Burger King from Rappi! TERRIBLE!!!! Best to stay at a REAL Hotel like the Hilton Conferías! They know customer service and deserve our money and outstanding reviews.

Location is the only way from the airport to the city, the service facilities are very good. The only drawback is that the hotel is located in the suburbs, so there are fewer surrounding facilities, such as no place to buy a local mobile phone card

This hotel and staff were the most kind, courteous, helpful, clean and family oriented - I mean they make you feel like family! I have spent many nights in hotels because of my line of business in real estate and I have NEVER loved a hotel experience like my ten days at this hotel. I never write reviews, good or bad. You cannot go wrong here. Tourists will understand when I say that feeling safe is a must, especially in another country. In the room there was a personalized safe to keep your valuables secure and the staff NEVER enter your room unless directed by guests. The rooms are spotless and fresh smelling, the staff is the hardest working, going beyond with every request - completely and always. This hotel was also the cleanest and best stocked with any amenity needed. My partner and I enjoyed the sanitized saunas, jacuzzis and gym - permitting us to create special long lasting memories! Come to Bogota and stay at this hotel; you will thank me. ＜3 We hope to stay here again, very soon. Special thanks and regards to Karen, Juan Carlos, Diego (all amazing hotel staff) and Orlando (our hotel shuttle driver). You are the best (you killed it) and we thank you from the bottom of our hearts! Siempre tuyo ~Patti xoxoxoxoxo

Dirty bathroom, hair in the shower, damaged furniture. Dirty looking stained walls. No hand and foot towels, just one large towel. They placed the little that was left of 2 rolls of toilet paper, which made one want to give one to the hotel. Poor quality television signal. The reception service on the night of December 12, AWFUL. In the corridor and adjoining rooms other guests made a huge noise; even yelling profanities and obscenities. When calling the reception they hung up the phone and did not answer. Being after midnight, the lady finally attended me, with the excuse that the signal was bothering me. You could clearly hear her picking up the speaker and hanging up every time she was called. I went for a business trip as I had to catch a flight the next day. I spent the night almost awake. I asked for the invoice and they told me that they would send it to me by email. I'm still waiting for her.

Two issues with the hotel. 1. The Checking process took a very long time, about 15 minutes, we were already tired from a long day and just wanted to relax. There was nobody else there and no reason why it should take 15 minutes to Checkin. 2. After we got settle we wanted to take a shower and sleep early as we had to get up 3:45 to leave for the airport at 4am. However we soon found the Shower not working. Only a little drip of water came out. I made a video of it also. I called the front desk Call 1 mention shower is broken Said maintenance will look at it. No call back and nobody showed up Call 2 mention we already called shower broke Said they will try to solve it in 10 min No call back Call 3 I mentioned we might as well move to another hotel as this is unacceptable and we need our shower. We have an early flight it has been almost an hour we already should be asleep Now they answered and gave us the room across to use for the shower The whole experience just did not leave a good impression with us and we would not choose this location again unless something changes.

I used some of my points to book two nights here and it was an amazing experience, great view, convenient location, amazing food and the shuttle to the airport was a plus. I loved the experience and I would stay there again if possible

The hotel is modern, with everything necessary for a pleasant stay. If you need to move in the city you can easily access public transport because you are in front of the Portal of El Dorado or if you just want to go out for a while, you have close to the CC Our Bogota.

Let me start with the positives: As Bogota’s airport is the major hub for domestic flights in Colombia, we spent 4 nights at the Courtyard. It’s very conveniently located in almost a walking distance from the airport and have a good shuttle service. As you can expect from Courtyard by Marriott (I am a platinum member) rooms are nice and the restaurant was good. Stuff were friendly. I would have rated it at 4 stars but… We wanted to get to Zipaquira Salt Cathedral (Catedral de Sal) and asked the receptionist’s help. They communicated with the transportation services they use (GERF) and gave us a quote of 220,000 COP for a minivan. Yet, on the night before travel they have told us the price is actually 379,000 COP. They have admitted they have made a mistake and the manager even suggested to compensate us with dinner for the honest mistake. I showed him the lonely planet book showing an estimated price of up to 160,000 COP for a taxi to Zipaquira which includes 2.5 hours wait at the Salt Cathedral. He mentioned their transportation services (GERF) includes a wait of up to 5 hours which would allow us enough time to visit the Cathedral and enjoy the city. We have accepted the offer and thought it was a real nice gesture from the manager to compensate us. After we have finished the visit to the Cathedral which took us about 2 hours, we have decided that instead of staying at the city we would prefer to go to Monserrat which is just a short detour from the way back to the hotel. We have asked the driver if we can spend the rest of the wait time on Monserrat instead and he acknowledged it. We spent about 2.5 hours to visit Monserrat. When we arrived back in the hotel the driver asked for 535,000 COP claiming the agreed total travel time they have committed was 5 hours, not the wait time as communicated and agreed by us. Given the trip to Zipaquira is about 2 hours each way that obviously doesn’t make sense as it means it allows only 1 hour at the Salt Cathedral and no time at the city. It means they have known we would need to pay much more. We have discussed it with the hotel reception and asked to talk with the manager who was not at the hotel but they were unable to resolve the issue. We have reluctantly paid the difference but felt we were cheated (…and paid almost 3 times a regular taxi service we could have ordered). Must admit the hotel gave us the dinner for free as promised but in 2 weeks of traveling in Colombia using hotels to arrange our transportations it was the only incident we have faced. Bottom line - good hotel but we felt cheated which ruined our experience. Suggest NOT to use their transportation services (GERF - see picture attached) or at a minimum be very specific and put the terms in writing to avoid such bad feelings and experience.

This is the best Marriott property that I have stayed in ever. We were pampered from breakfast to dinner. Mayte at the Pimiento Restaurant, set the tone for during our 5 day stay. Her smile and energy in her greeting, her willingness to make sure that you are satisfied is exceptional and unique. When she wasn't around Jessica took the baton and provided the same exceptional service. Yes, the Concierge Lounge is closed, but what you receive at the Pimiento Restaurant is unheard of, provided that you have the benefit. The hotel may not be in the 'chic' part of town, but is super convenient to the center and Candelaria area. Ubers are super inexpensive and reliable. You can also use the transportation services offered by the hotel , also at reasonable rates. There are good shopping centers near by - La Gran Estacion and Salitre, that have great shopping and many good restaurants. I, for one would not want to test another hotel knowing what a special and unique place this is and would stay here again without hesitation. Thanks to Mayte and Jessica, along with her team. PS - I needed to park my rental and was not nickel and dime for the fee of the parking which is included.