Guest User
March 17, 2023
I have stayed at this place multiple times ( 3+ ) for long seasons ranging from 2 weeks up to 3 months. - The place has an ideal location in the Zona G of Bogota. - Breakfast is basic but nice. - Great, friendly and helpful staff. - Rooms are clean and spacious. - High story Rooms have good views of the city. Staff: - All receptionists are very Kind and will always help you with a great smile. - I order a lot of food... and they were always kind enough to help me get it up to my room. - They always provided good information and offered to help with directions and more. - Special Thanks to Miguel, Andres and Martica from cleaning staff, these folks are just kind and working honest people. - Unfortunately, Paula from reception was the exception, she was mostly rude with me and all my friends. - Lacked basic manners like greeting guests and showed attitude. - Very slow to open the door and slow doing front desk activities... - Worst of all never offered help beyond her most basic mandatory role of opening the door. - This lack of proper training to new receptionists is why I don't give 5 stars to this hotel. Recommending to management to properly train new Receptionists in customer service and guest attention.