Four Seasons Hotel Casa Medina Bogota

Great hotel and staff and it’s amenities. When I was checking in trip.com customer service really helped me. Reception staff of the hotel I notice was surprised to see a man of color staying at the hotel.

Beautiful hotel, I love the breakfast and the lounge area. The staff are excellent and so helpful.

Nice, but... Older hotel that has been updated. While it is very charming it is not to the typical Four Seasons standards in other countries. The rooms are quite loud with street/car noise through the night. Breakfast was great. Staff was great. Location away from the sites of the city but still pretty decent.

We have stayed at several FS properties over the years but this property didn’t meet expectations. We were given a room in the colonial building despite rooms in the newer building showing as available online. The room was dark and tired with a lumpy mattress and no heating (Bogotá in January is cold). We asked to upgrade to a suite and were quoted a cost that was higher than booking the suite online. The immediate area doesn’t feel secure. It’s a shame as we have upcoming trips to Bogotá and the rates are good but I’d skip this property for others in the area.

Wonderful place. Amazing service and staff. Food was great, the room was exceptional. The only issue we the high prices for the airport shuttle, which was $400.000 COP each way- this, compared to a $30,000 Uber is pretty high.

The staff and service were excellent! I look forward to returning again.