JW Marriott Hotel Bogota

As we stated in our other reviews in other sites, we Stayed in other JW Marriott locations this year (Quito, Nairobi, and Nashville) but we are very disappointed with our stay here that we ACTUALLY MOVED to W Bogota while we are still in the country. Service was appalling and impersonal, which was NOT WE EXPECTED from a JW Marriott property. We are unapologetic for this review, and though this may be an isolated case, but we cannot stand this quality that we checked out and moved to a different hotel.

The junior suite was incredibly comfortable, with a high, luxurious bed that we couldn't get enough of. Housekeeping made sure our room was always stocked with everything we needed. The spa facilities are equally impressive, with a pristine jacuzzi and lap pool. The lounge, expertly managed by Victor, "the mixologist," offered an exceptional experience. Not only is he a talented bartender, but he's also intelligent and engaging. Concierge Camilo is an invaluable resource, brimming with knowledge about the city and its surroundings. We thoroughly enjoyed our stay and highly recommend the JW Marriott for its prime location, safety, exceptional service, cleanliness, and upscale atmosphere.

The hotel lost water for a whole day! And also power the elevators were not working. You can imagine the up and down stairs going to the 9th floor

This is not a JW Marriott we are used to. We had issue on Bonvoy app which suddenly made our reservation disappear and Stefanie one of the day shifts not only didnot greet us, she didnot even help us resolve the issue. The service at Buffett breakfast was so slow that I had to ask for my coffee at least 3 times. Food was Ok. Lounge was very basic and not at all to JW Marriott standards we have been experiencing. The spa and sauna were great. The bathroom tissue (seriously) feels like sand paper or those roll up papers for drawing!!!!!! We did get upgraded to a suite with no view. After check out and while in taco, I noticed Stephanie overcharged me by 57$. Check other Marriott affiliated hotels in Bogota. This was the most expensive JW we have stayed with most disappointing experience. (300$ a night?!) The 2 stars belong to the great front reception, Sebastian, who even " In training" was very attentive and diligent in helping us within his power. Kudos to Sebastian!!' Also location is about 1.30 hours with uber to main attractions.

I had an amazing stay at JW Marriott Bogotá, thanks to the exceptionally friendly and professional staff. A special shout-out to Alejandra and Karen at The Market restaurant, who made breakfast a delightful experience with their warm service, and to the Executive Lounge team, who provided top-notch hospitality. If you have lounge access, I highly recommend using it for a relaxing and enjoyable experience. The hotel is spotlessly clean, with a well-equipped gym, a nice pool, and a spa with a sauna, perfect for unwinding. Whether you’re travelling for business or leisure, this hotel offers a perfect blend of comfort and luxury. I highly recommend it and look forward to returning!