JW Marriott Hotel Bogota

After an exhausting 34 hours journey, I arrived at JW Marriott Bogota for a 5-night stay. Despite my late midnight arrival, the front desk team, especially Julian Bernal,ensured a smooth and efficient check -in, which was greatly appreciated. The following day, Julian Bernal went above and beyond by arranging transportation for my tours and providing valuable advice on safety during my stay in Bogota. Through my visit, both Julian and Angela Romero were incredibly helpful and friendly, consistently ensuring I had everything I needed. The entire staff at JW Marriott Bogota showcased an outstanding service attitude. They truly are the gems of the hotel, making my stay comfortable and memorable. Thank you for such a fantastic experience!

I had an amazing stay at JW Marriott Bogotá, thanks to the exceptionally friendly and professional staff. A special shout-out to Alejandra and Karen at The Market restaurant, who made breakfast a delightful experience with their warm service, and to the Executive Lounge team, who provided top-notch hospitality. If you have lounge access, I highly recommend using it for a relaxing and enjoyable experience. The hotel is spotlessly clean, with a well-equipped gym, a nice pool, and a spa with a sauna, perfect for unwinding. Whether you’re travelling for business or leisure, this hotel offers a perfect blend of comfort and luxury. I highly recommend it and look forward to returning!

Definitely not up to par to other JW I have stayed. Bad lobby service since our arrival. Nobody greets you or takes your luggage. In the restaurant you have to be asking for forks and other utensils. They have a lot to improve to be at a JW level. Not worth it.

I am a Bonvoy ambassador who had visited the the JW Bogota in the past. This review reflects my second stay in Dec 2023. Unfortunately, our experience fell short of previous visits. Arrived to the hotel at 4:30pm, room was not ready, and were advised room key would be delivered to lounge. Lounge offerings were minimum, and after a 30 min wait, decided to dine in hotel restaurant. It was early, and there were five full tables. Waited 40 min to receive food after ordering and meals were cold. After receiving the meal, it took another ten min to get the attention of the waiter for reheating. In all, service delivery and food quality was not memorable. Zero service recovery was offered. Now, approx. 6pm, returned to the front desk for room keys, success they were now avail, even though we arrived after published checkin time. We were please to receive a room upgrade to a jr exec suite, the room upgrade we’ve received as an ambassador during prior visits. Decided to go to the executive lounge for drinks. To our surprise, liquor selection was different from previous stays, even one week earlier offered a larger selection. I had one drink my husband two. Returned to the lounge for two additional and was advised there was a two person drink max, and would be charged for both. Again, we only ordered three drinks earlier, this was explained, but the lounge attendant insisted in expensing to our room. This was a one stay, frustrations were communicated at checkout and received a thank you. Historically, I traveled through Bogota intentionally as I have come to enjoy time at the JW. This experience will prompt me to seek alternatives.

Think twice before staying here! What do you call it when a hotel charges $876.40 of room rate overcharges on your credit card without ever notifying you? After being a completely loyal Marriott client for over 15 years, I am shocked and saddened that the the JW Marriott Bogotá tried to charge me approximately $876.40 of overcharges on top of my confirmed reservation. I had to "discover" on my own that the hotel was charging me an additional $135 a night on top of my confirmed reservation. Once I discovered that (by checking my hotel bill after a few nights) I met with Management and for the next week tried to negotiate a resolution with them. On the night before I was scheduled to check out they sent me the calculation of the hotel charges (at my request) and I saw that the overcharges of $876.40 remained. The hotel needs to correct the error they made and refund any overcharges above the original confirmed reservation amount.